Nagios Support Forum

Hello team,

We want to monitor Acronis portal which is being used for backup monitoring. We have the Acronis agent installed on all backup servers and this agent generates backup reports and status through Acronis portal. The Acronis agent uses the same port as Nagios agent which is 443.
For checking the backup status, we navigate through the portal and check it.

Could you please assist us to check the possibility of monitoring Acronis portal through Nagios.


Thanks in advance!!

Hi,

I'm not that familiar with Acronis, but after looking around it looks there is an API available? Are you able to retrieve json data with status updates from this API? If so, using the JSON Wizard would probably be the easiest route to monitoring this application.

Otherwise, I did find a plugin for Acronis monitoring available on the Nagios Exchange.

https://exchange.nagios.org/directory/P ... er/details

What operating system on you running this software on?

Benjamin

Hello,

We are checking with Acronis Team for the inputs. We will update you on the same.

Hi,

We are checking with Acronis Team for the inputs. We will update you on the same.

Thanks for the update, we'll keep this post open.

Hello,

Please find below the information provided by Acronis:

I have checked your attachment from the forums, but I am not very familiar with the Json Wizard software or the Nagios API.

I have done additional research on the issue.

If you need to do some form of integration, in your case, between our agent and Nagios, you can search for information for our API in our developers portal:
https://apc01.safelinks.protection.outl ... reserved=0

I believe the section that you need is "Platform core" - "A set of APIs that provide the common functionality for Acronis Cyber Cloud services."

Please read the following links:
• Alerts API enables activation, inspection, and removal of alerts generated by Acronis Cyber Protection.
https://apc01.safelinks.protection.outl ... reserved=0

• Tasks API enables inspection of tasks and activities performed by Acronis Cyber Protection.
https://apc01.safelinks.protection.outl ... reserved=0

Here is also a Python tutorial on fetching all alerts for the tenant:
https://apc01.safelinks.protection.outl ... reserved=0


Please consider switching to the new backup archive to have all the benefits of Acronis Backup software: https://apc01.safelinks.protection.outl ... reserved=0

Check our monthly digests and support best practices at https://apc01.safelinks.protection.outl ... reserved=0

Find most viewed and most recent knowledge base articles at https://apc01.safelinks.protection.outl ... reserved=0


We are not much familiar with the APIs.

Could you please have a look at the above information and help us on the same?

Hi,

I definitely think the JSON wizard is the way to go here. Take a look at the API documentation and let me know which metrics (endpoints) your would like to set up checks against. For example, backup failed alert.

If you're running the latest version of XI, the JSON wizard is included. Just go to Configure > Start Monitoring Now and search for JSON.

You can set up checks either by string match or integer depending on the fields on the JSON pairs.

Hello,

Thank you for your reply!!
We will check and get back to you.

Hi,

Thank you for your reply!!
We will check and get back to you.

Sounds good!

Hello,

We have tried using json wizard for a backup server. We just provided IP address and port details. In the string values we mentioned failed alerts for backup failure. But, Nagios is showing the server as DOWN with below error:

connect to address 10.6.51.2 and port 443: Connection refused

We are not sure how to use json wizard, any pre-requisites for it? Does it needs agent installation or any other plugin?

Note: we checked for 5693, 80 and 443 ports, getting same error with all. Acronis agent also uses port 443.

Please help us on the same.

Hi,

Typically, when you get the connection refused error it is because the port is not open on the remote computer or a firewall is blocking the port. It's also possible the service ( e.g. httpd server) is not running.

Let's try to run a verbose curl command on that ip address. The JSON wizard does not require any pre-requisites to be installed on the XI server. It will parse the key-value pairs in the JSON output and you can either match against integer values or string values - there are two options.

Can you post the full check command for the service you have set up?