Nagios Support Forum

Dear All,

I have nagios XI 5 and we used to recieve mail notifications if a service is down. Last couple of months mail notifications stoped working. If i go to mail setting and send test mail i recieve that test mail normaly. Also if i send from cli also i recive mail normaly. But when service is down i dont recieve. Could someone advice me please where to check?

Regards
Pantos

HI Pantos,

Sounds like an issue with the configurations. We usually track this down in the nagios.log and cross-check this with the mail log for errors.

The following kb article covers all the areas to check, hopefully, this will help you find the source of the issue.

Nagios XI - Notification Problems

Let me know what you find out.

Benjamin