Please share the offline packages for mentioned modules becuase server dont have internet access, if possible to share , i will install and get back you .
Most likely you would need to set up some local repos on the offline server in order to install all of the prerequisites. Unfortunately, we don't have a guide on that, so it is out of scope of Nagios support.
1> Need to Map the Nagios fields with service now
What is the specific issue that you are currently having? Have you reviewed the "Field Mapping" section in the KB article listed below?
https://support.nagios.com/kb/article/n ... w-552.html
2>Events should create the indicent in service-now with respective Assgiment group with urgency /priority level (HIgh, medium or low)
ServiceNow is NOT one of our products. We do provide integration, however if something is not present in our integration guide, this means it is out of scope of Nagios Support. You may try getting more help from the ServiceNow support.
3> Duplicate alerts should be aviod like host itself is down then no need to trigger the server health parameters(CPU, Memory, services etc ), it should only one ticket instead of mutpile of tickets.
If the host is in hard non-OK state, notifications for services on this host won't be sent out. This is by design. Read more about Nagios notifications here:
https://assets.nagios.com/downloads/nag ... tions.html
system
4>how to aviod floods of events ?
There are many ways to avoid flood of events in XI. Most of the time a flood of notifications is caused by a mis-configured system. Make sure that you set the parent-child relationships correctly on your Nagios XI server. For more information, see this:
https://assets.nagios.com/downloads/nag ... ility.html
Also, you can tweak some of the check settings, e.g. increasing "
Please share the offline packages for mentioned modules becuase server dont have internet access, if possible to share , i will install and get back you .
Most likely you would need to set up some local repos on the offline server in order to install all of the prerequisites. Unfortunately, we don't have a guide on that, so it is out of scope of Nagios support.
1> Need to Map the Nagios fields with service now
What is the specific issue that you are currently having? Have you reviewed the "Field Mapping" section in the KB article listed below?
https://support.nagios.com/kb/article/n ... w-552.html
2>Events should create the indicent in service-now with respective Assgiment group with urgency /priority level (HIgh, medium or low)
ServiceNow is NOT one of our products. We do provide integration, however if something is not present in our integration guide, this means it is out of scope of Nagios Support. You may try getting more help from the ServiceNow support.
3> Duplicate alerts should be aviod like host itself is down then no need to trigger the server health parameters(CPU, Memory, services etc ), it should only one ticket instead of mutpile of tickets.
If the host is in hard non-OK state, notifications for services on this host won't be sent out. This is by design. Read more about Nagios notifications here:
https://assets.nagios.com/downloads/nag ... tions.html
system
4>how to aviod floods of events ?
There are many ways to avoid flood of events in XI. Most of the time a flood of notifications is caused by a mis-configured system. Make sure that you set the parent-child relationships correctly on your Nagios XI server. For more information, see this:
https://assets.nagios.com/downloads/nag ... ility.html
Also, you can tweak some of the check settings, e.g. increasing "max_check_attempts", some of the warning and critical thresholds, etc.
Hope this helps.
