Nagios Support Forum

Hi All,

I have my ServiceNOW on premise.
NagiosXI 5.7.X is installed on AWS cloud Instance.

Is it possible to integrate NagiosXI events with ServiceNOW for creating incidents.

I have gone through the below threads but I guess that both SNOW & Nagios should be on premise.
https://support.nagios.com/kb/article/n ... w-552.html

Kindly suggest

Hi Team,

Could you please suggest.

Regards,
Sajid.

This can be done utilizing a custom "on state change" event handler.

1. Handler will evaluate state change for service/host
2. Determine if the change denotes a trigger/update/resolve event
3. Prepare data payload to be sent to the ServiceNow Glide API
4. Send the POST request to the ServiceNowGlide API to create/update/resolve an incident
5. Log/Track the ServiceNow SysID for use when resolving the incident in ServiceNow

NagiosXI --HTTPS--> ServiceNowAPI

This will require the opening of a network port and exposing the ServiceNow Glide API. The permissions in ServiceNow will help mitigate that concern.

Hope this helps,
--SN

Thanks @snapier3 , will explore more on it