Nagios Support Forum

I was able to make it through the procedure on the Download Server portion, but ran into an error on the offline server. Please see below:

grep 'pip install' nagioslogserver/upgrade | sed 's/pip install/& --no-index --find-links \/tmp\/pipfiles\//' | source /dev/stdin

Output:
Uninstalling Click-7.0:
OSError: [Errno 13] Permission Denied: '/usr/lib64/python2.7/site-packages/Click-7.0.dist-info/INSTALLER'

Has anyone seen this before?

This means the user you're running it as doesn't have the permissions to remove that python package.

Are you running it as a regular user, as root, or through sudo? Make sure you're doing it as root or through sudo.

What OS/Version?
Please attach the full upgrade.log so we can see what occurred.

I can't upload the upgrade log as it is on an offline, high-side server, but I am performing the command using sudo and the requested information is below:

uname -a
Linux (QRDN) 3.10.0-1127.13.1.el7.x86_64

cat /etc/*release
CentOS Linux release 7.8.2003

I verified that my user could change directory (without sudo) to the package location. I also changed the permissions on the INSTALLER package to allow my user and it still didn't work.

There were a few .py line errors in between "Uninstalling Click-7.0:" and the error. Let me know if you need them specifically or if the upgrade log has a particular set of information I can pull for you. I really appreciate your assistance.

Uninstalling Click-7.0:
OSError: [Errno 13] Permission Denied: '/usr/lib64/python2.7/site-packages/Click-7.0.dist-info/INSTALLER'

Try running the uninstall directly:

Thank you for your help! I uninstalled and reinstalled 'click' and it worked. I am now officially upgraded offline!

watts58 wrote:Thank you for your help! I uninstalled and reinstalled 'click' and it worked. I am now officially upgraded offline!

Great!

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