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Unable to fetch data from Mertics section
Posted: Tue Sep 29, 2020 5:02 pm
by capgemtools
Hello Support,
We are trying to use "Metrics" for generating service performance report for top 20 devices. Go to metrics section from home page of XI and select either hostgroup/servicegroup, we are unable to see any kind of details on the page. It just says "No matching data to display". Can you please help us getting it working.
We are monitoring network device and need reporting for top 20 device having high CPU consumption.
Thanks,
Sandeep
Re: Unable to fetch data from Mertics section
Posted: Wed Sep 30, 2020 12:25 pm
by mbellerue
Hello,
Just to be certain, are you collecting CPU utilization metrics from your network devices? And if so, when you look at the CPU utilization metrics in Service Status, do they have performance graphs associated with them?
Also, can you PM me a system profile? That might help us track down why the metrics aren't populating. To get a profile, go to Admin -> System Profile -> Download Profile.
Re: Unable to fetch data from Mertics section
Posted: Wed Sep 30, 2020 4:33 pm
by capgemtools
Hello,
Yes, we are collecting CPU and Memory Utilization for certain network devices and we do see graphs for these services under service status on XI dashboard. Here is my profile from one of the server ==>
profile.zip
Thanks,
Sandeep
Re: Unable to fetch data from Mertics section
Posted: Thu Oct 01, 2020 4:16 pm
by capgemtools
Any update? can anyone check my profile and provide an fix.
Re: Unable to fetch data from Mertics section
Posted: Thu Oct 01, 2020 5:31 pm
by ssax
The metrics component will only work against certain services that it can understand (NCPA/NRPE/NSClient++/Windows & Linux SNMP Wizards), the custom cisco plugins/SNMP/SNMP Walk wizards that you are using will not be listed. The developers would need to add that functionality in order to parse the output properly and do the calculations. I can submit a feature request on your behalf if you'd like but it's currently not possible to add your own.
Re: Unable to fetch data from Mertics section
Posted: Mon Oct 05, 2020 10:29 am
by capgemtools
Thanks. Please do submit a feature request.
Re: Unable to fetch data from Mertics section
Posted: Tue Oct 06, 2020 1:13 pm
by ssax
I've submitted the request with a link back to this thread:
Code: Select all
FR: XI - Metrics - Add ability to add custom services to the metrics component
Please keep in mind that the decision to implement the enhancement is at the discretion of our development team.
Thank you!