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Need to understand support ticketing limit.
Posted: Thu Oct 15, 2020 11:17 am
by capgemtools
hello Support,
By default how many tickets I can raise with Nagios Support for Enterprise License? How do I check how many tickets I have used during the year?
is there a limit raising support requests under "Support Forum"? if yes what is it?
Re: Need to understand support ticketing limit.
Posted: Thu Oct 15, 2020 3:12 pm
by benjaminsmith
Hi Sandeep,
You'll receive 10 support tickets per license per year. Really the best way to find out how many tickets you have used right now is to ask the support tech when you open a ticket or contact the Customer Success Manager for your account.
There is no limit on the Customer Forum. I would recommend using the tickets for incidents with a higher severity level.
Hope that answers your question and let me know if you need clarification on anything.
Benjamin
Re: Need to understand support ticketing limit.
Posted: Thu Oct 15, 2020 3:43 pm
by capgemtools
Thanks Benjamin.
Re: Need to understand support ticketing limit.
Posted: Thu Oct 15, 2020 3:56 pm
by benjaminsmith
Thanks Benjamin.
Your welcome!
We'll go ahead and close this out, feel free to open another if you have any new questions.