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Nagios XI SMTP email send stopped working
Posted: Sat Oct 17, 2020 8:32 am
by dlukinski
Hello XI support
We have replaced our SMTP server
from: SuSe 11 sp4 (old) postfix 2.9
to: SuSe 12 sp3 (new) postfix 3.2
Nagios LOG and FUSION work fine, but XI is unable to send emails over the new server.
Need your help
Re: Nagios XI SMTP email send stopped working
Posted: Mon Oct 19, 2020 2:09 pm
by benjaminsmith
Hi Dimitri,
What type of error messages are you seeing? Let's turn on the debugging option for PHPmailer and then send a test message to capture any errors. Please take a screenshot and post them to the thread.
PHPMailer - Troubleshooting Using Debug Logging
Thanks,
Benjamin
Re: Nagios XI SMTP email send stopped working
Posted: Wed Oct 21, 2020 12:20 pm
by dlukinski
benjaminsmith wrote:Hi Dimitri,
What type of error messages are you seeing? Let's turn on the debugging option for PHPmailer and then send a test message to capture any errors. Please take a screenshot and post them to the thread.
PHPMailer - Troubleshooting Using Debug Logging
Thanks,
Benjamin
Please close. We found that the root cause was a combination of the smtp configurations on SMTP server and IX around authentication.
Re: Nagios XI SMTP email send stopped working
Posted: Wed Oct 21, 2020 12:27 pm
by benjaminsmith
HI,
Please close. We found that the root cause was a combination of the smtp configurations on SMTP server and IX around authentication
Great. Thanks for the update and glad you got it figured out.
Benjamin