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Object notes tab
Posted: Wed Jun 06, 2012 10:10 am
by leens
Hello
I have nagios XI 2011R3.0. I want to use object notes but when I've added my text and do a save.. I have a blank page. I can not see my notes anymore
rgds
Re: Object notes tab
Posted: Wed Jun 06, 2012 12:32 pm
by lmiltchev
Download the
Object Notes Component from the Nagios Exchange and re-install it:
Admin->System Extensions->Manage Components->Browse->objectnotes.zip->Open->Upload Component
Let us know if this helped.
Re: Object notes tab
Posted: Thu Jun 07, 2012 3:44 am
by leens
I'v already test... but it's same thing...
Re: Object notes tab
Posted: Thu Jun 07, 2012 11:29 am
by lmiltchev
What kind of browser are you using? If you are using IE, try FF to see if you are going to experience the same issue.
Also, what user are you logged in as? If you are not logged in as nagiosadmin, go to:
Admin->Users->Manage Users-><your_user>Edit and send us a screenshot of the "Security Settings" section for this user.
Re: Object notes tab
Posted: Fri Jun 08, 2012 2:15 am
by leens
Hello
I use IE but I've just tested with firefix and it's same thing..
rgds
Re: Object notes tab
Posted: Fri Jun 08, 2012 1:19 pm
by mguthrie
There is also a known bug with this component where the notes can fail to save if the host name + service name is a fairly long string. Could that be possible with this situation?
Re: Object notes tab
Posted: Sat Jun 09, 2012 2:33 am
by leens
Hello
No I've tested with a hostname of 4 letter
Rgds
Re: Object notes tab
Posted: Mon Jun 11, 2012 9:08 am
by mguthrie
Can you run:
while attempting to save the object notes and see if there are any errors showing up during the save?
Re: Object notes tab
Posted: Mon Jun 11, 2012 9:46 am
by scottwilkerson
Can we try running the following command and see if will allow you to create the notes
Code: Select all
echo 'alter table xi_options alter column name type varchar(256);'| psql nagiosxi nagiosxi
This can be reverted back by running
Code: Select all
echo 'alter table xi_options alter column name type varchar(64);'| psql nagiosxi nagiosxi
Also, are you getting the notes to save for any of your hosts or services?