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Nagios License
Posted: Thu Nov 12, 2020 2:02 pm
by Maxwellb99
Hi Nagios,
We just renewed our Nagios License. On all but one of them we're good. It says "Maintenance Status: Current (Expires in 398 days on 2021-12-15)" But on one of the Nagios instances it won't update it says "Maintenance Status: Current (Expires in 33 days on 2020-12-15)". Is there a way to kick an update on this?
Re: Nagios License
Posted: Fri Nov 13, 2020 12:48 pm
by benjaminsmith
Hi,
Does this server have access to the internet? It might not be able to contact our license server. You can test this with the following command.
If that's not the issue, please send us the system profile and I can check the license information on our end. Thanks, Benjamin
To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.
Re: Nagios License
Posted: Fri Nov 13, 2020 2:40 pm
by Maxwellb99
I think it's good. I PM'd the System Profile.
api_nagios_com.PNG
Re: Nagios License
Posted: Mon Nov 16, 2020 12:02 pm
by benjaminsmith
Hi Maxwellb99,
Appreciate the profile and look like we can successfully connect to the Nagios license server and the license status is good. So looking in the logs, I'm seeing a number for timeout messages across both the PHP and Nagios XI system logs.
Code: Select all
[client 10.14.6.177:52440] Connection timed out after 15000 milliseconds, referer: https://gcxsp0004.ent.corp.bcbsm.com/nagiosxi/admin/license.php
PROCESSED 0 COMMANDS
..............Connection timed out after 15001 milliseconds
These errors are not tied to single cause, so please run through the following items to help troubleshoot this.
1. Are you using a proxy? Do you have a proxy set in Admin > Proxy Configuration?
2. Check Nagios user account ( has not expired)
And post the output to the following command:
3. Make sure the cron service is running.
4. Make sure you have the correct Program URL and External URL settings. Go to Admin >System Config > System Settings > General to verify.
Thanks, Benjamin
Re: Nagios License
Posted: Tue Nov 17, 2020 3:15 pm
by Maxwellb99
Hi Nagios,
Thank you! It was number 1. Proxy configuration wasn't set in the GUI. Hence my confusion as to why this single instance wasn't working & all the rest of them were.
Thanks,
Maxwell Ramirez
Re: Nagios License
Posted: Tue Nov 17, 2020 5:08 pm
by benjaminsmith
HI Maxwell,
Great! Glad we got it worked out.
We'll go ahead and close this topic but feel free to open another if you have any new questions.
Regards,
Benjamin