Nagios Support Forum

Posted: **Tue Dec 15, 2020 9:59 pm**

Hi Team,

The CCM in our Nagios XI system is not opening.
It keeps throwing the repair database error and when we repair it the CCM does not work and the error keeps coming again.
Tried this in another browser as well. Attached is the error screenshot.
Can you please suggest what is causing this and how it can be fixed?

Posted: **Wed Dec 16, 2020 12:53 pm**

If you PM me a system profile I can diagnose further. Since you're probably unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT

Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip file.
If the profile script fails, please include the ENTIRE output.

Posted: **Mon Jan 04, 2021 7:30 pm**

You can close this case.

This has not re occurred. Will raise a new case if this happens again.

Posted: **Tue Jan 05, 2021 7:21 am**

RebeccaIlene wrote:You can close this case.

This has not re occurred. Will raise a new case if this happens again.

Locking thread

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