Nagios Support Forum

Is it possible to integrate the Incident management tools like www.service-now.com/ (ITSM tool), JIRA, Oracle CRM, BMC Remedy and etc in nagiosxi. Whenever alerts triggers it has to create as incident and send it to respective team.

Regards,
Rajkumar

This can be done by defining a global event handler in Nagios XI:
http://library.nagios.com/library/produ ... t-handlers

or an Event Handler that is specific to a host or service:
http://nagios.sourceforge.net/docs/3_0/ ... dlers.html

Is it possible to integrate with any 3rd party tool? would you recommend any product...please let me know.

Thanks,
Raj.

Yes, if the 3rd party tool has an API for submitting incidents. However, you'll need to refer to that 3rd party's documentation on how to do that.