Nagios Support Forum

I cannot log into the ssh terminal in the interface or through putty, all I get back is incorrect login. I have checked the logs and nothing is returned to any of the system logs. I tried to putty into the debian instance and I just get access denied.

I want to be able to test the IBM i plug in so need access to the terminal to install. This was a base debian install and then I followed the instructions to install NagiosXI. I assume the installer would have carried out most of the configuration checks and installed all necessary software so not sure where to look next.

Chris...

The instructions to install Nagios XI require shell access to the system. All methods of installation (except deploying a pre-built VM) require being logged into the shell as root on the system that's going to host Nagios XI.

Nagios XI has to have been installed on an existing Linux machine, by an administrator logged into the terminal. The administrator login used is controlled by the Linux operating system already installed on the machine prior to the Nagios XI installation process. It's not something the Nagios XI installation is responsible for controlling, and for that reason it doesn't modify administrator logins during installation.

All this means is that if you had an administrator login BEFORE the Nagios XI installation, you'll have that same administrator login AFTER the Nagios XI installation.

If you're using the default OVA file we provide, in VMWare, the login credentials are root / nagiosxi.

Did you have access during installation, then lose SSH access to the server at some point?