Nagios Support Forum

Hi,
I'm installing version 5.4.10 . We currently have this version in PRD and I need to test upgrade process.

The install fails with following message

Running './D-chkconfigalldaemons'...
nagiosxi.service is not a native service, redirecting to /sbin/chkconfig.
Executing /sbin/chkconfig nagiosxi on
nagios.service is not a native service, redirecting to /sbin/chkconfig.
Executing /sbin/chkconfig nagios on
npcd.service is not a native service, redirecting to /sbin/chkconfig.
Executing /sbin/chkconfig npcd on
ndo2db.service is not a native service, redirecting to /sbin/chkconfig.
Executing /sbin/chkconfig ndo2db on
Failed to execute operation: Cannot send after transport endpoint shutdown
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

I 'm attaching installation log

Please help
Regards
Genna

Hi Genna,

There are a few SQL errors in that log, let's try to run the database repair script, and if successful, run the upgrade once more.
If not, please send the new install log along with the system profile for us to review. Thanks, Benjamin

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button

Hi Benjamin
Thanks for your response. I think I did not explain myself properly. When I said I wanted to test upgrade I was trying to prevent discussion on why I'm installing such an old version.
The problem I'm having is with the brand new installation. I'm running ./fullinstal in offline mode
On an off chance that repair script would fix my issue I have run it and then tried to run ./fullinstall and ./update again. Neither worked - with message nothing to do. Yet I can see that install is not completed - all config files in /usr/local/nagios/var directory are missing.
Thanks

Hi genna,

Okay, that makes sense. It's unable to configure the services, and failing in that part of the installation ( see D-chkconfigalldaemons ). What operating system are you installing this on to?

--Benjamin

Hi Benjamin
I'm running RHEL:
Red Hat Enterprise Linux Server release 7.9 (Maipo)

Hi @genna,

Okay, thanks for letting me know. The old install used chconfig to enable services, and this gets re-directed to systemctl. Please run the following commands and post any error ouptut so we can review why they are not getting enabled. It could be ndo2db failing or the next service which is ntpd, please run the following as well. --Benjaminin