Installation Error

[BanditBBS]

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Making install in man
make[1]: Entering directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/man'
make[2]: Entering directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/man'
make[2]: Nothing to be done for 'install-exec-am'.
 /usr/bin/mkdir -p '/usr/local/share/man/man1'
 /usr/bin/install -c -m 644 ft2nfdump.1 nfcapd.1 nfdump.1 nfexpire.1 nfprofile.1 nfreplay.1 nfanon.1 sfcapd.1 '/usr/local/share/man/man1'
make[2]: Leaving directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/man'
make[1]: Leaving directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/man'
Making install in doc
make[1]: Entering directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/doc'
make[2]: Entering directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/doc'
make[2]: Nothing to be done for 'install-exec-am'.
make[2]: Nothing to be done for 'install-data-am'.
make[2]: Leaving directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/doc'
make[1]: Leaving directory '/tmp/nagiosna/subcomponents/nfdump-1.6.22/doc'
build_nfdump step completed OK
Running 'library_path'...
library_path step completed OK
Running 'nagiosna'...
nagiosna step completed OK
Running 'backend'...
chmod: cannot access '/usr/local/nagiosna/bin/rc.py': No such file or directory

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios Enterprises technical support.

The step that failed was: 'backend'

I looked immediately after that and saw this:

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[root@cms-365-nna01 backend]# cd bin
[root@cms-365-nna01 bin]# ll
total 76
-rwxrwxr-x. 1 nna nnacmd  3409 Mar  9 09:26 capd.py
-rwxrwxr-x. 1 nna nnacmd  2129 Mar  9 09:26 config.py
-rwxrwxr-x. 1 nna nnacmd  3587 Mar  9 09:26 get_square_matrix.py
-rwxrwxr-x. 1 nna nnacmd  5147 Mar  9 09:26 get_square_matrix_query.py
-rwxrwxr-x. 1 nna nnacmd  3477 Mar  9 09:26 initialize_source.py
-rwxrwxr-x. 1 nna nnacmd     0 Mar  9 09:26 __init__.py
-rwxrwxr-x. 1 nna nnacmd  2398 Mar  9 09:26 nagiosna
-rwxrwxr-x. 1 nna nnacmd 10094 Mar  9 09:26 netflow_checks.py
-rwxrwxr-x. 1 nna nnacmd 10908 Mar  9 09:26 nfdump.py
-rwxrwxr-x. 1 nna nnacmd  7368 Mar  9 09:26 notify.py
-rwxrwxr-x. 1 nna nnacmd  4398 Mar  9 09:26 rc.py
-rwxrwxr-x. 1 nna nnacmd  5163 Mar  9 09:26 reap_files.py

So it was there. I tried running the full install again and its skipping all the other steps, going right to backend step and failing with same error. However, now if I look the nagiosna folder is now empty.

[BanditBBS]

Apparently I am blind and the folder and files are still there, but getting that error:

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[root@cms-365-nna01 bin]# ll
total 76
-rwxrwxr-x. 1 nna nnacmd  3409 Mar  9 09:30 capd.py
-rwxrwxr-x. 1 nna nnacmd  2129 Mar  9 09:30 config.py
-rwxrwxr-x. 1 nna nnacmd  3587 Mar  9 09:30 get_square_matrix.py
-rwxrwxr-x. 1 nna nnacmd  5147 Mar  9 09:30 get_square_matrix_query.py
-rwxrwxr-x. 1 nna nnacmd  3477 Mar  9 09:30 initialize_source.py
-rwxrwxr-x. 1 nna nnacmd     0 Mar  9 09:30 __init__.py
-rwxrwxr-x. 1 nna nnacmd  2398 Mar  9 09:30 nagiosna
-rwxrwxr-x. 1 nna nnacmd 10094 Mar  9 09:30 netflow_checks.py
-rwxrwxr-x. 1 nna nnacmd 10908 Mar  9 09:30 nfdump.py
-rwxrwxr-x. 1 nna nnacmd  7368 Mar  9 09:30 notify.py
-rwxrwxr-x. 1 nna nnacmd  4398 Mar  9 09:30 rc.py
-rwxrwxr-x. 1 nna nnacmd  5163 Mar  9 09:30 reap_files.py
[root@cms-365-nna01 bin]# pwd
/usr/local/nagiosna/backend/bin

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[root@cms-365-nna01 bin]# ll /usr/local/nagiosna/bin/rc.py
ls: cannot access '/usr/local/nagiosna/bin/rc.py': No such file or directory

So it's looking in the wrong folder it seems?

[ssax]

What OS/version are you installing it on?

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uname -a
cat /etc/*release

Is this a fresh install on a new VM?

Can you attach the full install.log?

Which version of NNA are you installing?

[BanditBBS]

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[root@cms-365-nna01 ~]# uname -a
Linux cms-365-nna01.itciss.com 4.18.0-240.el8.x86_64 #1 SMP Wed Sep 23 05:13:10 EDT 2020 x86_64 x86_64 x86_64 GNU/Linux
[root@cms-365-nna01 ~]# cat /etc/*release
NAME="Red Hat Enterprise Linux"
VERSION="8.3 (Ootpa)"
ID="rhel"
ID_LIKE="fedora"
VERSION_ID="8.3"
PLATFORM_ID="platform:el8"
PRETTY_NAME="Red Hat Enterprise Linux 8.3 (Ootpa)"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:redhat:enterprise_linux:8.3:GA"
HOME_URL="https://www.redhat.com/"
BUG_REPORT_URL="https://bugzilla.redhat.com/"

REDHAT_BUGZILLA_PRODUCT="Red Hat Enterprise Linux 8"
REDHAT_BUGZILLA_PRODUCT_VERSION=8.3
REDHAT_SUPPORT_PRODUCT="Red Hat Enterprise Linux"
REDHAT_SUPPORT_PRODUCT_VERSION="8.3"
Red Hat Enterprise Linux release 8.3 (Ootpa)
Red Hat Enterprise Linux release 8.3 (Ootpa)

Was a completely fresh installation of the OS, nothing was installed. I was attempting to install the latest version. It really just looks to me like it was tryign to run that file from the wrong folder?!?!

Log file here:

install.log

[ssax]

Is selinux enabled?

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sestatus

Any security software installed on there?

Are you running as root or with sudo?

The perms look proper and the file exists, I'm guessing something is blocking it.

[BanditBBS]

Notice the wrong folder. The file exists in /usr/local/nagiosna/backend/bin but its looking for it in /usr/local/nagiosna/bin

selinux is enabled. I'll try disabling and re-running!

[ssax]

EDIT:

I only find the backend dir in the installer directory that's extracted, did you cd to /usr/local before doing the download/extract of installer? That's the only reason you should have a backend folder under /usr/local/nagiosna.

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/usr/local/nagiosna/bin/rc.py

[ssax]

Which version of NNA are you installing? The latest or a beta or something?

[BanditBBS]

Disabling selinux didn't fix it. It still exists with the same message.

This is the "-latest" version.

[ssax]

I'm wonder if this in the fullinstall is causing it:

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cp -r backend "$backenddir"

You could try changing to this:

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cp -r backend/* "$backenddir"