Nagios Support Forum

Posted: **Thu Mar 18, 2021 10:59 am**

My graphs stopped populating about a month ago

Running version 5.7.5

npcd.log is reporting:

[03-18-2021 14:08:04] NPCD: npcd Daemon (0.4.14) started with PID=125037
[03-18-2021 14:08:04] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:08:04] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:30:34] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:30:34] NPCD: npcd Daemon (0.4.14) started with PID=75737
[03-18-2021 14:30:34] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:30:34] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:53:21] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:54:15] NPCD: npcd Daemon (0.4.14) started with PID=2620
[03-18-2021 14:54:15] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:54:15] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 14:57:48] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 14:57:48] NPCD: npcd Daemon (0.4.14) started with PID=22218
[03-18-2021 14:57:48] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 14:57:48] NPCD: HINT: load_threshold is disabled - ('0.000000')
[03-18-2021 15:30:34] NPCD: Caught Termination Signal - Hasta la vista... baby
[03-18-2021 15:30:34] NPCD: npcd Daemon (0.4.14) started with PID=113967
[03-18-2021 15:30:34] NPCD: Please have a look at 'npcd -V' to get license information
[03-18-2021 15:30:34] NPCD: HINT: load_threshold is disabled - ('0.000000')

perfdata.log last entry a month ago says:

2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Timeout after 50 secs. ***
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: Please check your npcd.cfg
2021-02-25 00:16:53 [58443] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1614212093-PID-58443 deleted
2021-02-25 00:16:53 [58443] [0] *** Timeout while processing Host: "######" Service: "######"
2021-02-25 00:16:53 [58443] [0] *** process_perfdata.pl terminated on signal ALRM
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Timeout after 50 secs. ***
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: Please check your npcd.cfg
2021-02-25 08:48:27 [108217] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1614242841-PID-108217 deleted
2021-02-25 08:48:27 [108217] [0] *** Timeout while processing Host: "######" Service: "######"
2021-02-25 08:48:27 [108217] [0] *** process_perfdata.pl terminated on signal ALRM

process_perfdata.cfg is:

#
# Config File for process_perfdata.pl
#
# $Id: process_perfdata.cfg-sample.in 520 2008-09-16 12:50:10Z pitchfork $
#
# process_perfdata.pl Timout
#
TIMEOUT = 50
#
# Use RRDs Perl Module
#
USE_RRDs = 1
#
#
#
RRDPATH = /usr/local/nagios/share/perfdata
#
#
#
RRDTOOL = /usr/bin/rrdtool
#
#
#
CFG_DIR = /usr/local/nagios/etc/pnp
#
#
#
RRD_HEARTBEAT = 8460
#
#
#
RRA_CFG = /usr/local/nagios/etc/pnp/rra.cfg
#
#
#
RRA_STEP = 60
#
#
#
LOG_FILE = /usr/local/nagios/var/perfdata.log
#
# Loglevel 0=silent 1=normal 2=debug
#
LOG_LEVEL = 0
#
# XML encoding
# The supported encodings are ISO-8859-1, UTF-8 and US-ASCII.
# http://www.php.net/xml-parser-create
XML_ENC = UTF-8
#
# EXPERIMENTAL rrdcached Support
# Use only with rrdtool svn revision 1511+
#
# RRD_DAEMON_OPTS = unix:/tmp/rrdcached.sock

Posted: **Fri Mar 19, 2021 11:25 am**

Any update on this?

Posted: **Fri Mar 19, 2021 12:27 pm**

Hi,
Let try repair your database, then killing and restart npcd:

Code: Select all

/usr/local/nagiosxi/scripts/repair_databases.sh

systemctl stop npcd

killall npcd

systemctl start npcd

If issue still not resolve, please upload "profile.zip" to this post/ticket.

Regards,
Vinh

Posted: **Mon Mar 22, 2021 11:09 am**

Unfortunately that didn't resolve the issue.

We are unable to upload our profile here as it contains private data.

Your support ticketing system seems to still be having issues since, last week as we are unable to upload any files to a ticket.

Posted: **Mon Mar 22, 2021 11:43 am**

Hi,
You can (upload) share the profile.zip in a private message.

Regards,
Vinh

Posted: **Mon Mar 22, 2021 4:59 pm**

Update:
New support ticket below was opened today:
https://support.nagios.com/tickets/scp/ ... p?id=13526

I'm going to lock this post.

Regards,
Vinh

Nagios Support Forum

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