Nagios Support Forum

Hello,
I don't have much knowledge about Nagios and I would like to have some general knowledge about integration possibilities. We have requirement to integrate Nagios and CA Service Desk Manager solution. This integration will have two main aspects:

1. create ticket as a reaction to detected alarm
I guess this should be easy if Nagios supports running skripts with some parameters.

2. Send an annotation to Nagios
This should be a kind of information to inform Nagios that ticket created in first step was resolved. Which possibilities does Nagios offer for receiving information? Web service API interface? Can Nagios process some structured email notifications? What are the possibilities?

Thank you very much for sharing your knowledge!

Have a nice day,
sue

For 1.) you could use the Global Event Handler
http://library.nagios.com/library/produ ... t-handlers

For #2, for sending commands to Nagios you could use NRDP which is pre-installed in XI (you don't need to install in XI)
http://assets.nagios.com/downloads/nagi ... erview.pdf

With this you can submit either check data, or Nagios Commands via REST
http://old.nagios.org/developerinfo/ext ... ndlist.php