Nagios Support Forum

Good afternoon,
I have upgraded from nagiosxi to version 5.8.3. Some of the nagiosxi menus contain the following message:
"This feature is part of the Enterprise Edition of Nagios XI. You have 14 days left to test this feature. Learn more about Enterprise Edition features."

We have a "Nagios Enterprises, LLC."

Could you tell me if there is a problem? Thanks for your help

Hi igae1!

I cannot seem to find your forum account in our license system. Are you sure you signed up for trial support?

Hi,

We have license until 2022-05-23

Actual (Expires in 353 days on 2022-05-23)

My license key finish in "URQUNS".

Okay I found your account. Not sure why your forum account name didn't come up in my search. Anyway, your account says you definitely have Enterprise support. Not sure why it's not activating.

Request 0: Can you post a screenshot of the license information screen? Get to it by going to Admin => System Config / License Information (left-hand menu).

Request 1: Also, for faster turnaround, can you please PM me a system profile? Get one by going to Admin (top menu) => System Profile (in the left menu), then clicking the blue button.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root: Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip file.
If the profile script fails, please include the ENTIRE output.

Hi,

I send you a PM with the information you request.

Thank you.

Greetings.

It looks like all you need to do is put your Enterprise key in the box and press Actualizar licencia.

I sent you a PM with your Enterprise key. Let me know if you have any problems getting it to accept it.