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contact vs user
Posted: Tue Jun 29, 2021 6:48 pm
by matson-itops
would like to create an contact (watcher) that only gets alerts.
I DO NOT want to create a user.
I'm not able to find clear docs on how to do this please help.
this is latest 5.8.1 , so possibly something changed?
Re: contact vs user
Posted: Wed Jun 30, 2021 1:45 pm
by vtrac
Hi,
Hope you are having a good day!!
Here's a KB article on users and contacts.
https://assets.nagios.com/downloads/nag ... ntacts.pdf
Best Regards,
Vinh
Re: contact vs user
Posted: Wed Jul 21, 2021 11:32 am
by matson-itops
Hi Vinh
tried again for a month. but no luck
we have a simple "contact" assigned xi_contact_generic but she is not receiving test pages.
Can you tell me difference between generic contact and xi_contact???
Re: contact vs user
Posted: Thu Jul 22, 2021 10:32 am
by benjaminsmith
Hi,
Helping Vinh out on this support case. So the main difference between the two is that uses have access to the XI GUI. A contact is simply just an object in Nagios Core for sending notifications.
When you create the Contact in the CCM, make sure you have selected the proper notification handlers. If you assigned the XI generic template, those should get inherited.
Please send me the system profile along with the exact name of the contact and I'll take a look at the configurations for you. Thanks, Benjamin
To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Re: contact vs user
Posted: Mon Jul 26, 2021 1:54 pm
by matson-itops
attached profile in a private message
hopefully we can figure this out
Re: contact vs user
Posted: Mon Jul 26, 2021 4:16 pm
by vtrac
Hi,
How are you doing?
You did not give me the contact name, so not sure which one you defined.
Anyway, here's an example of how to create a contact called "contact1" ... please see sample pictures below.
M1.png
M2.png
Please remember to click the "Add user" button at the bottom.
Hope this helps!!
Best Regards,
Vinh
Re: contact vs user
Posted: Wed Jul 28, 2021 11:14 am
by matson-itops
contact in question is NAubert
I DO NOT want to create a user, just a email contact
Re: contact vs user
Posted: Wed Jul 28, 2021 2:33 pm
by vtrac
Hi,
Please try remove (delete) user "NAubert", then re-create a new user with the same name .... as showed in my last replied second screenshot.
Please remember to check the following boxes for:
"Create as Monitoring Contact",
"Enable Notifications" and
"Account Enabled"
That's how you create a contact only user.
Yes, it looks like you create a user, but it's NOT ... since you do not give that user any permission as seen on the second screenshot in my last replied.
Best Regards,
Vinh
Re: contact vs user
Posted: Fri Jul 30, 2021 4:30 pm
by matson-itops
ok we can try it. but I'm still confused.
I have another "email only" AK Tos Support and that seems to be working
and I definetly didn't create a user AK Tos SUpport.
Re: contact vs user
Posted: Fri Jul 30, 2021 4:37 pm
by vtrac
Hi @matson-itops,
Hope you are having a great Friday!! ...
Please delete and try re-create the user as described in one of my replied (screenshots) and see if it helps.
Many thanks!!
Vinh