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To give access to any user to schedule downtime.
Posted: Sat Jul 17, 2021 3:11 am
by kalyanpabolu
Hi,
How can we provide access (other than admin access) to any user to schedule the downtime for any device/server??
Re: To give access to any user to schedule downtime.
Posted: Mon Jul 19, 2021 10:32 am
by benjaminsmith
Hi
@kalyanpabolu,
The permissions in XI are based on contact associations, so they would only be able to schedule downtime on those objects they are a contact on.
For user accounts, you can widen the scope in the user's athorization ( enable
Can see all hosts and services ), go to Admin > Users > Manage Users > Security Settings.
Let me know if that works for you.
Regards,
Benjamin
Re: To give access to any user to schedule downtime.
Posted: Mon Jul 19, 2021 11:56 am
by kalyanpabolu
Hi Benjamin,
I have enabled "Can see all hosts and services" for the user, but user is not able to schedule the downtime for the hosts and services. PFA the screenshot, user is not getting any option to schedule the downtime.
Re: To give access to any user to schedule downtime.
Posted: Tue Jul 20, 2021 10:16 am
by benjaminsmith
Hi,
The only way I can replicate that on my system is if I enable "Read-only access", there should be a blue 'Schedule Downtime" button, Make sure read-only is not enabled.
security-settings.png
Can you send over a screenshot of the user security settings, the name of the user, and a system profile? Thanks, Benjamin
To send us your system profile
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Re: To give access to any user to schedule downtime.
Posted: Thu Jul 22, 2021 7:24 am
by kalyanpabolu
Hi Benjamin,
It's working after disabling the Read-Only Access. Thank you for your support.
Re: To give access to any user to schedule downtime.
Posted: Thu Jul 22, 2021 11:27 am
by benjaminsmith
HI,
Excellent! Glad that took care of it.
We'll go ahead and close this out.
--Benjamin