Nagios Support Forum

Posted: **Tue Aug 24, 2021 1:19 pm**

Hello,

We seem to be having periods of time where some of our hosts/services are timing out (60/30 secs). Most of these arent causing HARD notifications, but show up on our monitoring board and have drawn the attention of our support team. Don't see anything unusual in our system statistics/monitoring engine stats. Database usage looks normal as well. Included system profile.

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[root@bnalmnag702 var]# less eventman.log

            [contact] => xxxxxxxxx
            [contactemail] => [email protected]
            [type] => PROBLEM
            [escalated] => 0
            [author] => 
            [comments] => 
            [host] => Mxxxxxx
            [hostaddress] => 10.200.170.100
            [hostalias] => Gxxxxxxx
            [hostdisplayname] => Mxxxxx
            [hoststate] => DOWN
            [hoststateid] => 1
            [lasthoststate] => DOWN
            [lasthoststateid] => 1
            [hoststatetype] => HARD
            [currentattempt] => 5
            [maxattempts] => 5
            [hosteventid] => 1167267
            [hostproblemid] => 372100
            [hostoutput] => (Host check timed out after 31.01 seconds)
            [longhostoutput] => 
            [datetime] => Tue Aug 24 03:52:58 CDT 2021

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

Posted: **Tue Aug 24, 2021 4:38 pm**

The nagios user account's password is probably setup to expire and it cannot be set that way. That account cannot have its password expire because the system uses that account to run processes automatically and when it expires, it cannot do so.

Please login as root and run the following commands to fix the issue:

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passwd --delete nagios
chage -I -1 -m 0 -M -1 -E -1 nagios

Posted: **Wed Aug 25, 2021 2:11 pm**

i have executed the above change and im still witnessing timeouts.

Posted: **Wed Aug 25, 2021 4:52 pm**

Hello @Dusan.Mandic

Thanks for reaching out and would like to take a look at your Nagios XI System Profile so we can see what is going on.

To send us your system profile.

Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and send via private message

Thanks,
Perry

Posted: **Thu Aug 26, 2021 2:42 pm**

sent thanks

Posted: **Fri Aug 27, 2021 12:42 pm**

Hello Dusan.Mandic,

Thanks for sending over the System Profile. In review we see that things are set for best overall performance (touching on previous support case).

We see that message "Connection timed out after 15001 milliseconds" is posted in the log messages.

Want to look at your database table to see if anything is out of control from the last time it was sent over.

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echo "select table_name as 'Table', round(((data_length + index_length) / 1024 / 1024), 2) 'Size in MB' from information_schema.TABLES where table_schema in ('nagios', 'nagiosql', 'nagiosxi');" | mysql -h 127.0.0.1 -uroot -pnagiosxi --table

Want to also receive the follow details from your environment:

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chage -l nagios >/tmp/info.txt
grep nag /etc/group >>/tmp/info.txt
ls -al /var/log >>/tmp/info.txt
ls -al /usr/local/nagiosxi/var >>/tmp/info.txt
ls -alr /usr/local/nagios/var >>/tmp/info.txt
cat /etc/sudoers >>/tmp/info.txt
cat /etc/hosts >>/tmp/info.txt

Please PM me the results in the /tmp/info.txt.

A couple of questions about your environment: we see that you are utilizing the SumoCollector wrapper and want to know what this is used for? Any chances to move that to another server? OR temporarily disable to see if this resolves issues? And secondly, are you using a proxy?

Thanks,
Perry

Posted: **Tue Aug 31, 2021 12:18 pm**

Hello Dusan.Mandic,

Thanks for sending over the info that we requested. Things look good and also wanted to know if there is proxy running and also to check on the pidstat on the 'SumoCollector wrapper' as well.

Please watch this for a bit to see what is going on:

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watch -n 1 pidstat

Thanks,
Perry

Posted: **Tue Aug 31, 2021 5:06 pm**

No to proxy

Didnt see it pop up on watch, upload a snippet. Lmk if you need a bigger capture

Posted: **Wed Sep 01, 2021 11:05 am**

Hello @Dusan.Mandic

Thanks for sending along the results, appears that is within range and want to dive into some debugging.

Let's go ahead and enable debugging in '/usr/local/nagios/etc/nagios.cfg'. Set the following lines to:

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debug_level=-1
debug_verbosity=2

Then restart nagios service by:

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systemctl restart nagios

Then wait for a check to timeout and send us the nagios.log and nagios.debug file located:

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cat /usr/local/nagios/var/nagios.log /usr/local/nagios/var/nagios.debug > /tmp/results.txt

Also please send the following:

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ethtool -S eth0 > /tmp/ethtoolresults.txt

Thanks,
Perry

Posted: **Thu Sep 02, 2021 11:29 am**

Whats the log bloat going to look like at this verbosity? Our last timed out check occurred 8/26. We're currently in change freeze, so I'll have to wait to enact.

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