User cannot add client to group
Posted: Fri Sep 10, 2021 11:04 am
Hello there,
In XI, we are having users add clients to groups which they will administer moving forward. The users requested me to add their required hostgroups for them to start adding clients to. They started adding clients (with my help) over the past month or so. We are now running into an issue where one of the users runs through a wizard to add a client, when they get to the last step or so when they select which group the client should be part of, they do not see the group, they see many other groups (that they have been adding to), but they do not see one of the new groups I added. This group is new, has no clients in it, it's fresh. How do I give the user permission to add to this group? Could they only add to other groups because there was other clients in those groups with his contact on it? This user swears that he has added to groups in the past that had 0 clients in it.
I appreciate your help!
In XI, we are having users add clients to groups which they will administer moving forward. The users requested me to add their required hostgroups for them to start adding clients to. They started adding clients (with my help) over the past month or so. We are now running into an issue where one of the users runs through a wizard to add a client, when they get to the last step or so when they select which group the client should be part of, they do not see the group, they see many other groups (that they have been adding to), but they do not see one of the new groups I added. This group is new, has no clients in it, it's fresh. How do I give the user permission to add to this group? Could they only add to other groups because there was other clients in those groups with his contact on it? This user swears that he has added to groups in the past that had 0 clients in it.
I appreciate your help!