Nagios Support Forum

Hello,

I am getting a issue regarding Service status, one of the Servers that Nagios XI is monitoring shows the "Critical" status with issue message - "Service check timed out after 60.01 seconds".
I looked for some solutions to overcome the this issue with increasing the service_checkout_time from 60 to 120, which did'nt do any good and changes the status from "critical" to "unknown". So i have set the service_checkout_time to 60 again.

Can someone help me understand the situation here?

Thank you,
Kind regards,

Param

What is the full check command you are running with arguments?

If you run it from the CLI of the XI server does it work or via the Run Check Command button while editing the service?

Is there a firewall blocking it?
- Set PORTNUM to the port the check is using
- Set X.X.X.X to the IP of the remote device
For example:

Hi,

Thanks for giving attention to the issue.

The full check command that i am using is:
u -c '/usr/local/nagios/libexec/check_http -H ipAddress' nagios

which gives the folloeing output:

HTTP OK: HTTP/1.1 200 - 24487 bytes in 0.007 second response time |time=0.007442s;;;0.000000 size=24487B;;;0

I have checked and there is no firewall that is blocking it.

I tried to ping the ip of the monitoring server but it is not working.

Also, it is a lightsale server instead of EC2.
I am not sure if there is a problem for monitoring lightsale server with Nagios XI.

Kind regards,

Param

Please PM me a copy of your profile.zip, you can download it from Admin > System Profile by clicking the Download Profile button.

Let me know the name of the host/service as well so I can see how it is configured.