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Even log is empty
Posted: Fri Oct 22, 2021 2:53 am
by efxSPN
We updated the nagiosxi to version 5.8.6, we restarted the server and I had an empty Event log. Could you please help me?
Re: Even log is empty
Posted: Fri Oct 22, 2021 1:13 pm
by pbroste
Hello
@efxSPN
Thanks for reaching out, would like to take a look at the System Profile for your environment to see what is going on?
To send us your system profile.
- Login to the Nagios XI GUI using a web browser.
- Click the "Admin" > "System Profile" Menu
- Click the "Download Profile" button
- Save the profile.zip file and share
Or by command:
Code: Select all
rm -rf /usr/local/nagiosxi/var/components/profile.zip
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT
Then send the resulting /usr/local/nagiosxi/var/components/profile.zip file via Private Message.
Thanks,
Perry
Re: Even log is empty
Posted: Mon Nov 15, 2021 7:30 am
by efxSPN
Hi,
Sorry for the delay in replying, I get this error when downloading the profile
PROFILE BUILD FAILED
Array
(
)
CODE: 1
On the other hand, the check update screen is as shown in the attached image.
Re: Even log is empty
Posted: Mon Nov 15, 2021 2:45 pm
by pbroste
Hello
@efxSPN
Thanks for following up with the details, appears that the ui front-end is not functioning correct. Let's go ahead and run via command:
Code: Select all
rm -rf /usr/local/nagiosxi/var/components/profile.zip
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT
Then send the resulting /usr/local/nagiosxi/var/components/profile.zip file via Private Message.
Thanks,
Perry
Re: Even log is empty
Posted: Tue Nov 16, 2021 3:27 pm
by pbroste
Hello
@efxSPN
Thanks for sending over the System Profile, after review we do not see anything that should be hanging up the
upgrade that we see it is stuck in from your previous post. Let's check to see if there is a upgrade that is stuck in process:
If you see any results from this example:
root 98835 0.0 0.0 12856 3052 pts/1 S+ 14:17 0:00 /bin/bash -e ./upgrade
root 98955 0.0 0.0 12856 3116 pts/1 S+ 14:17 0:00 /bin/bash -e ./upgrade
root 98956 0.0 0.0 7312 904 pts/1 S+ 14:17 0:00 tee -a upgrade.log
kill
your pid number in red from above
Then go ahead and execute the
upgrade again and send over the upgrade.logs (found in the install directory)
Thanks,
Perry
Re: Even log is empty
Posted: Tue Dec 14, 2021 4:00 am
by efxSPN
Hi,
Sorry for delaying my reply, there is no process:
# ps -aux | grep -Ei 'upgrade'
root 12258 0.0 0.0 112812 1004 pts/3 S+ 09:47 0:00 grep --color=auto -Ei upgrade
Our version is 5.8.7
Kind Regards
Re: Even log is empty
Posted: Tue Dec 14, 2021 3:33 pm
by pbroste
Hello
@efxSPN
Thanks for following up, so if I am correct it appears that the Nagios upgrade was completed and we are back to an empty Event log? Let me know what the situation looks like and also send over an updated System Profile so we can see what's going on.
To send us your system profile.
- Login to the Nagios XI GUI using a web browser.
- Click the "Admin" > "System Profile" Menu
- Click the "Download Profile" button
- Save the profile.zip file and send via Private Message
Thanks,
Perry