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ghost alerts
Posted: Mon Nov 08, 2021 12:07 pm
by matson-itops
I have a check "/ Disk Usage" for server "X" that shows up under "service status" window
however, when I look in CCM , server "X" does not have that check
please gently remind me how to fix this and prevent this issue
Re: ghost alerts
Posted: Mon Nov 08, 2021 4:51 pm
by gsmith
Hi,
I am working this ticket and another submitted by you,
where I asked for a System Profile. I'll be able to use
that System Profile with this ticket as well.
Thanks
Re: ghost alerts
Posted: Mon Nov 08, 2021 5:23 pm
by matson-itops
ok . sent profile in private message
thanks in advance for the help. sure ti's something silly.
Re: ghost alerts
Posted: Tue Nov 09, 2021 12:38 pm
by gsmith
Hi,
I have loaded your System Profile for the previous ticket and see there
are 637 hosts. Could you please tell me who server 'X' is so I can troubleshoot
this post?
Thank you!
Re: ghost alerts
Posted: Tue Nov 09, 2021 1:25 pm
by matson-itops
we actually have a few
but an example is UNKNOWN: '/ Disk Usage' on 'NagiosXI_Local_Server'
Re: ghost alerts
Posted: Tue Nov 09, 2021 2:29 pm
by gsmith
Hi
This is what I am seeing as services for that host:
Image021.jpg
When I loaded your System Profile I did so by importing the database. I am wondering
if your config files are out of sync with the database.
The configuration is stored in the database, then written to the config files, and Nagios
imports the config files.
Do this to get the latest from the db:
1. Configure, Core Config Manager
2. Under Tools in the left-hand menu select "Config File Management"
3. Hit the red "Delete Files" button
4. Hit the blue "Write Configs" button
5. Under Quick Tools in the left-hand menu hit the "Apply Configuration" link
Then take a look at the services for NagiosXI_Local_Server.
Please let me know what you find out.
Thanks
Re: ghost alerts
Posted: Tue Nov 09, 2021 2:44 pm
by matson-itops
still showing "/ Disk Usage" Unkonwn and "service Status - npcd" Unknown
Re: ghost alerts
Posted: Tue Nov 09, 2021 6:21 pm
by gsmith
Hi,
Please run the following on the NagiosXI server command line:
Code: Select all
rm -rf /tmp/support.txt
ls -l /usr/local/nagios/etc >> /tmp/support.txt
ls -l /usr/local/nagios/etc/services >> /tmp/support.txt
ls -l /usr/local/nagios/etc/hosts >> /tmp/support.txt
mysqldump -u root -pnagiosxi nagiosql > /tmp/sqldump.sql
tar czf /tmp/support.tar.gz /tmp/support.txt /tmp/sqldump.sql
And send me the resulting /tmp/support.tar.gz in a PM.
Please reply to this thread when the file has been uploaded.
Thanks
Re: ghost alerts
Posted: Thu Nov 11, 2021 6:48 pm
by matson-itops
requested support docs have been sent to you in a private message
Re: ghost alerts
Posted: Fri Nov 12, 2021 11:18 am
by gsmith
Hi
Thanks for that.
Please send me the file:
/usr/local/nagios/etc/hosts/NagiosXI_Local_Server.cfg
Thanks!