Nagios Support Forum

Good morning,

I am attempting to upgrade our test environment to 2.1.9. When I attempt to upgrade, though, I'm getting an "Upgrade Cancelled: An upgrade is not possible because your maintenance for this license has expired" error. I just verified our licensing, and we have three months before our annual renewal.

I believe this could be because our server is not able to reach the internet (pretty heavily isolated). Is there some way to correct the licensing period it sees?

Thank you!
-Frank

Hi Frank,

A customer success manager is going to send you the directions for activating an offline system.

In the meantime, let's keep this open if you need any assistance getting this resolved.

Thanks,
Benjamin