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Delete unknown service alerts
Posted: Tue Dec 07, 2021 4:47 pm
by rnjie
I have a couple of alerts that are not deleting, when i try to delete it redirects me to CCM manager to delete but when i go there i cannot find the service. Also on the config file the service parameters not found. how do i permanently delete these services that show as unknown but cannot be found anywhere. i have attached my system profile, you can use the unknown service alert for Memory and CPU for the host "TPCLOW-3560-01.cfg"
Re: Delete unknown service alerts
Posted: Tue Dec 07, 2021 5:02 pm
by tgriep
Those 2 service checks are getting applied to that host through a Hostgroup.
If you edit the TPCLOW-3560-01 host, you will see that is has this hostgroup Network-switches assigned to it.
That hostgroup is assigned to those 2 services for the TPCLOW-9508-01 service configuration.
You can remove the Hostgroup from the TPCLOW-3560-01 host configuration and that will remove it from those 2 services that are configured for the TPCLOW-9508-01 CPU and Memory services.
Thank you.