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Nagios Integarted with OTRS
Posted: Thu Dec 30, 2021 10:36 am
by mejokj
Hi Team,
Kindly assist with the steps to integrate Nagios with the OTRS ticketing tool.
We have checked the below link. But the exact steps for integration are not described anywhere.
https://exchange.nagios.org/directory/A ... on/details
Thanks
Re: Nagios Integarted with OTRS
Posted: Mon Jan 03, 2022 12:48 pm
by ssax
That is a 3rd party component that we didn't write, the last update shows 2008.
What version of OTRS are you running? What OS/version is your OTRS system running?
What version of XI are you running? You can find it on the bottom-left hand side of the web interface after logging in.
The XI portion of it can be setup like this:
Code: Select all
wget 'https://exchange.nagios.org/components/com_mtree/attachment.php?link_id=30&cf_id=24' -O 'nagios+otrs.tgz'
tar zxvf 'nagios+otrs.tgz'
cp -r nagios/eventhandler /usr/local/nagios/libexec/
chown -R nagios.nagios /usr/local/nagios/libexec/eventhandler
chmod ug+x /usr/local/nagios/libexec/eventhandler/*
cp nagios/commands/* /usr/local/nagios/etc/import/
/usr/local/nagiosxi/scripts/reconfigure_nagios.sh
cp nagios/objects/* /usr/local/nagios/etc/import/
/usr/local/nagiosxi/scripts/reconfigure_nagios.sh
That will create the contact and the commands needed. Then just assign that contact to whatever services you want to send to OTRS.
NOTE: I do not have OTRS to test against but the plugin says:
On OTRS you will need to install the SystemMonitoring extension (available for OTRS versions>= 2.2)
You will need to work with your OTRS admins to install the SysConfigBackup.pm on the OTRS system.
I also found this as an alternative:
https://blog.onesconsultants.com/2018/0 ... agios.html
Re: Nagios Integarted with OTRS
Posted: Mon Jan 24, 2022 1:24 am
by mejokj
Thanks, ssax for your support.
You can close the ticket