Sending Email Alerts to Contacts

[p4ben]

Are there any special considerations to be made for sending an alert to a contact instead of a user? Email alerts to users work just fine, but not to contacts. I've verified I can manually send an email from the Nagios host through the configured external SMTP server, but Nagios itself doesn't seem to send alerts, though I believe I have it configured to do so. The contact is part of a Contact Group which is configured as a destination for a Host Escalation.

[pbroste]

Hello @p4ben

Thanks for reaching out, want to start by quickly looking over the current results on that email address. This will result in the Core config for that contact and the 'eventman' log activity. If the contact is associated with a group then we will hit a wall and will require the System Profile.

Code: Select all

grep -Eir "yourcontact@emailaddresshere.com" /usr/local/* -A 22 -B 22 > /tmp/results.txt

Please send over the '/tmp/results.txt' in a Private Message.

Thanks,
Perry

[Maxwellb99]

Hi p4ben,

By all means Listen to Nagios & you've got some complexity with the host escalations. But in general to your question "Are there any special considerations to be made for sending an alert to a contact instead of a user?" We found the following https://www.devopsschool.com/pdf/nagios ... mailer.pdf very helpful. To summarize, we set up two new commands (notify_host_xi_contact, notify_service_xi_contact). Then within the Contact Template -> generic-contact -> Alert Settings -> Manage <Service/Host> Notification Commands we applied the command (notify_<host/service>_xi_contact). Then we had all our contacts inherit from generic-contact.

There may be additional steps within the documentation or you might need to play with the stuff in Admin -> Users -> Notification Management or Admin -> System Config -> Email Settings. Or I could be way off but, that worked for us a few years back. Good Luck.

Maxwell Ramirez

[pbroste]

Hello @p4ben and @Maxwellb99

Just following up, to let you know that I just setup a contact following the instructions @Maxwellb99 posted.

Verified that the instructions included in the linked article functioned correctly and emails from the contact are sent out using the notification configuration/template outlined in the article.

Please let us know if you need further help on this.

Thanks,
Perry