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cant able to receive Notifications from Nagios to Servicenow
Posted: Wed Feb 02, 2022 12:44 am
by raamardhani7
Hi Team,
cant able to receive Notifications from Nagios to Servicenow.
Could you please help on this issue.
Thanks
Re: cant able to receive Notifications from Nagios to Servic
Posted: Wed Feb 02, 2022 5:18 pm
by ssax
Generally with ServiceNow from what I've seen it's related to crashed DB tables if you're running the ServiceNow collector:
https://assets.nagios.com/downloads/nag ... tabase.pdf
If it's a Contact's Notification Handler script that you're trying to send to ServiceNow with, please PM me a copy of your
profile.zip, you can download it from Admin > System Profile by clicking the Download Profile button.
Run this command as root (and leave it running):
Code: Select all
tail -Fn0 /usr/local/nagiosxi/var/cmdsubsys.log /usr/local/nagiosxi/var/eventman.log
Then replicate the issue and PM me the output of the still running tail command after so that we can see if there are any errors.