Generic contact email settings
Posted: Fri Feb 04, 2022 12:50 am
Hey all,
I was wondering if someone can help me with a little problem I'm trying to resolve.
We have a specific requirement to have SMS messages going to our On-Call admin after business hours. I've been able to create a contact and add a time period which is working perfectly, I've even been able to add all the Australian public holidays and have 24/7 monitoring on those days.
The problem I'm having is while the solution is working perfectly each alert is taking 3 text messages adding to our cost per alert. The contact is using the generic-contact template and i'm not sure how to edit this.
I was wondering if anyone knew how to edit the email contents for the generic-contact template? Note I don't want to change any other alert template just this contact.
Many thanks
Michael
I was wondering if someone can help me with a little problem I'm trying to resolve.
We have a specific requirement to have SMS messages going to our On-Call admin after business hours. I've been able to create a contact and add a time period which is working perfectly, I've even been able to add all the Australian public holidays and have 24/7 monitoring on those days.
The problem I'm having is while the solution is working perfectly each alert is taking 3 text messages adding to our cost per alert. The contact is using the generic-contact template and i'm not sure how to edit this.
I was wondering if anyone knew how to edit the email contents for the generic-contact template? Note I don't want to change any other alert template just this contact.
Many thanks
Michael