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How to correct an Unknown status.

Posted: Tue Feb 08, 2022 11:33 am
by Victor Pineda
Hi all,

I am using Nagios Core 3.4.1 and have been having issues with alerts with status "Unknown" and the following description: "ERROR: Process name table: message size exceeded maximum buffer message size of 10000".
I have reviewed the alert settings and there are no errors in the names being monitored.
The alerts constantly change from "OK" to "UNKNOWN" status, this last status being the most common.

Could you help me to know how I can solve this problem?


Thanks in advance.

Regrads.
Victor Pineda

Re: How to correct an Unknown status.

Posted: Thu Feb 10, 2022 1:51 pm
by gormank
If the check is running the Windows SNMP plugin, have a look at how others fixed it:

https://support.nagios.com/forum/viewto ... f=6&t=5108

Re: How to correct an Unknown status.

Posted: Thu Feb 10, 2022 8:47 pm
by Victor Pineda
Hello Gonmark,
Thanks for your reply.

Apparently I do not have access to see the information on the attached link.
I add an image.


Regards.
Victor Pineda.

Re: How to correct an Unknown status.

Posted: Fri Feb 11, 2022 11:41 am
by gormank
Here's info from the link.

Open check_snmp_win.pl in a text editor.
vi /usr/local/nagios/libexec/check_snmp_win.pl
Find this line:
$session->max_msg_size(10000)
Set the value to something higher.

Re: How to correct an Unknown status.

Posted: Mon Feb 21, 2022 11:34 am
by Victor Pineda
Hi Gonmark,

I appreciate and thank you very much for your help. I have done what you suggest but some alerts are fixed and others go from status ok to unknown :(

Is there anything else I could do?

Regards.
Victor Pineda

Re: How to correct an Unknown status.

Posted: Mon Feb 21, 2022 1:15 pm
by gormank
You might copy and paste the text of the new errors here, as well as what you did to reduce the problem.