service description change in CCM does not update in XI

[smapple]

I have a Nagios XI server (5.8.7) running on 64 bit RHEL 7.9 manual XI install. The system uses SSL over port 443. Nagios and Linux are fully updated.

It's a minor issue and something that started happening recently, but when I modify a service description in CCM, the name change is no longer reflected in XI. I've tried removing and re-adding the host in the CCM service item, but in XI, the service description retains the old unmodified name (in CCM the name is correct).

Any suggestions on next steps?

[pbroste]

Hello @smapple

Thanks for reaching out.

Let's go ahead and reindex the Core Configuration Manager (CCM) configs by:

• • Code: Select all

    rm -rf /usr/local/nagios/etc/import/*

  • Code: Select all

    /usr/local/nagiosxi/scripts/reconfigure_nagios.sh

  Verify that the host and services look good and verify that there are no errors in core by:
  

  • Code: Select all

    /usr/local/nagios/bin/nagios -vvv /usr/local/nagios/etc/nagios.cfg

  
  Issue persists, please PM your system profile for us to review updates.
  
  To send us your system profile.
  • Login to the Nagios XI GUI using a web browser.
  • Click the "Admin" > "System Profile" Menu
  • Click the "Download Profile" button
  • Save the profile.zip file and send as Private Message

Thanks,
Perry