Nagios Support Forum

Hi,

We have just installed Nagios XI offline, installation completed successfully.
Somehow the installation seems to be incomplete, when entering Nagios XI we see the following error:

The following configuration files have incorrect permissions:

/usr/local/nagios/etc/commands.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/contactgroups.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/contacts.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/contacttemplates.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/hostdependencies.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/hostescalations.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/hostextinfo.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/hostgroups.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/hosttemplates.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/servicedependencies.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/serviceescalations.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/serviceextinfo.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/servicegroups.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/servicetemplates.cfg (OWNER=root, GROUP=root, PERMS=u---------)
/usr/local/nagios/etc/timeperiods.cfg (OWNER=root, GROUP=root, PERMS=u---------)

Problem is the these files does not exist, how do we go about this?

-Claus

Hello @swackle

Thanks for reaching out, appears that we are missing some Core components and want to have you run through the install:
Then run through the reconfig: If things are not coming across please provide the install.log located in the Nagios XI install directory.

Thanks,
Perry

Hi Perry,

We are doing a offline installation so do not have that option running the ./install.
Are there any other way we can go about to make sure that all components are correct installed.

-Claus

Hello @swackle

Thanks for following up, the install.log is located in the 'nagiosxi' install directory, which provides the full install results.

I also verified that the './install' or './upgrade' that I sent you in the previous post do not go out on to the internet:

@swackle

Thanks for reaching out, appears that we are missing some Core components and want to have you run through the install:

Code: Select all

cd <thedirectorywheretheinstalleris>/nagiosxi/subcomponents/nagioscore
./install

Then run through the reconfig:

Code: Select all

/usr/local/nagiosxi/scripts/reconfigure_nagios.sh

If things are not coming across please provide the install.log located in the Nagios XI install directory.

Verify the Core Configuration Manager by:

• Head over to the Nagios XI web console ==> Core Configuration Manager (CCM) ==> Config File Management ==> [Delete Files] ==> [Write Files] ==> [Verify Files]
• Core Configuration Manager (CCM) ==> Under Quick Tools ==> "Apply Configuration"
• Restart nagios.service by terminal command: systemctl restart nagios
• Verify

Please let us know how things look,
Perry

Hi Perry,

Tried on two different servers now with same result.
nagios core is not running.

# systemctl status nagios
● nagios.service - Nagios Core 4.4.6
Loaded: loaded (/usr/lib/systemd/system/nagios.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Fri 2022-03-04 08:14:25 CET; 25s ago
Docs: https://www.nagios.org/documentation
Process: 30192 ExecStopPost=/bin/rm -f /usr/local/nagios/var/rw/nagios.cmd (code=exited, status=0/SUCCESS)
Process: 30189 ExecStartPre=/usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg (code=exited, status=1/FAILURE)

cfg files are missing and most log files including install.log is not present.
Offline install was completed with no errors (install.log not present so cant see there?)

running ./upgrade end with: "Nothing to do"

prerequisites packages installed as stated here: https://assets.nagios.com/downloads/nag ... onment.pdf

Sudoers is looking like this:
User_Alias NAGIOSXI=nagios
User_Alias NAGIOSXIWEB=apache
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios start
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios stop
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios restart
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios reload
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios status
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/nagios checkconfig
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/npcd start
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/npcd stop
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/npcd restart
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/npcd reload
NAGIOSXI hostnames = NOPASSWD:/etc/init.d/npcd status
NAGIOSXI hostnames = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/scripts/components/autodiscover_new.php *
NAGIOSXI hostnames = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/scripts/send_to_nls.php *
NAGIOSXI hostnames = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/scripts/migrate/migrate.php *
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/components/getprofile.sh
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/upgrade_to_latest.sh
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/change_timezone.sh
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/manage_services.sh *
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/reset_config_perms.sh
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/manage_ssl_config.sh *
NAGIOSXI hostnames = NOPASSWD:/usr/local/nagiosxi/scripts/backup_xi.sh *
NAGIOSXIWEB hostnames = NOPASSWD:/etc/init.d/snmptt restart
NAGIOSXIWEB hostnames = NOPASSWD:/usr/bin/tail -100 /var/log/messages
NAGIOSXIWEB hostnames = NOPASSWD:/usr/bin/tail -100 /var/log/httpd/error_log
NAGIOSXIWEB hostnames = NOPASSWD:/usr/bin/tail -100 /var/log/mysqld.log
NAGIOSXIWEB hostnames = NOPASSWD:/usr/bin/php /usr/local/nagiosxi/scripts/components/autodiscover_new.php *

So seems to be a issue with some setup on our offline RHEL hosts since we end up with same result on two servers.

-Claus

Hello @swackle

Thanks for following up and would like to take a look at your Nagios XI System Profile so we can see what that looks like.

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and share via Private Message

Thanks,
Perry

Hi Perry,

Profile send in a PM.

-Claus

Hello @swackle

Want to circle back a bit, appears that we are missing some components from the fullinstall, and want to find out if you were able to verify that the rpm's were created locally.

"https://assets.nagios.com/downloads/nag ... onment.pdf"

Let's also get some system info to help us out: Please run through the 'fullinstall' and provide the install.log along with the results listed.

Thanks,
Perry

Hi Perry,

./fullinstall ends the same with "nothing to do", runs through all the RPMs and says noting to update.

Have PM all the system info requested.

Attached the xi.install.log and results.log.

-Claus

Hello @swackle

Thanks for following up with the results, appears that it is hitting on an issue with the sudoers and boto3 (even though boto3 is not a show stopper). See that we provided the 'nagiosxi.sudoers' to append to the /etc/sudoers and want to take a look at what that looks like so we can verify:

• https://support.nagios.com/kb/print-39.html
• root ALL=(ALL) ALL

Let's have you verify the install for boto3 by doing the following:
Please send over a copy of the '/tmp/list.txt'.

Thanks,
Perry