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DB monitoring issue

Posted: Tue Mar 15, 2022 9:11 am
by vaadaud
Hi Team,

We received below recurring errors for Oracle DB monitoring on 11 Mar. Please help to understand the issue or if anything need to be done on XI server. Before date and after monitoring working fine.

ERROR: [run_check] CRITICAL: Could not connect to dblib:host=xx.xx.xx.xx:1540:dbname=MODEL:charset=UTF8 as USERNAME (Exception: SQLSTATE[01002] Adaptive Server connection failed (xx.xx.xx.xx:1540) (severity 9))

XI version : 5.8.7
Plugin version: check_oracle_health (3.1.2.2)

Thanks,
Vaibhav

Re: DB monitoring issue

Posted: Tue Mar 22, 2022 3:59 pm
by pbroste
Hello @vaadaud

Thanks for reaching out and apologize for the delay in following up.

Please review the following support article, which appears to reference the same error conditions:

https://support.nagios.com/kb/print-735.html

Thanks,
Perry

Re: DB monitoring issue

Posted: Tue Mar 22, 2022 4:00 pm
by pbroste
We're moving to a new support system!

The Nagios Answer Hub is a place where you can get help with technical questions from our experts. There, you can quickly open tickets and join discussion boards.

Request Nagios Answer Hub access here: https://info.nagios.com/answer-hub-access-new-users

After completing the access form, you will be given access to a portal where new tickets can be created. We will keep the old customer forum sections and ticket system available for current cases to be resolved.