Error installing ncpa-2.4.0.el9.x86_64.rpm

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
jason.mcnulty
Posts: 3
Joined: Tue Dec 20, 2022 4:09 pm

Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by jason.mcnulty »

Hello,
I'm trying to install the Nagios agent on my RedHat server (9.11.36-RedHat-9.11.36-5.el8_7.2). I followed the instructions on https://assets.nagios.com/downloads/ncp ... g-NCPA.pdf to add the Nagion repo, which worked as expected.

However, when I run the yum install ncpa -y command, I get the following error.

Error:
Problem: conflicting requests
- nothing provides compat-openssl11 needed by ncpa-2.4.0-1.el9.x86_64
(try to add '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)

The install has worked on a separate server with the same build. Downloading the actual RPM (ncpa-2.4.0.el9.x86_64.rpm) and running the install results in the same error.
kbauma01
Posts: 26
Joined: Wed May 25, 2022 6:39 am

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by kbauma01 »

Do you have compat-openssl11 installed? I'm assuming so.

rpm -qa | grep compat-openssl11

It is available from RH, try downloading the RPM and manually install it? Or unistall/reinstall?
jackl
Posts: 1
Joined: Mon Nov 22, 2021 3:24 pm

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by jackl »

Hello and thank you for the reply.

My output for rpm -qa | grep compat-openssl11 shows nothing. If I try to install the agent via the recommended way of adding the repo (rpm -Uvh https://repo.nagios.com/nagios/9/nagios ... noarch.rpm) and using the yum install ncpa -y command, I get the following error.


" Problem: conflicting requests
- nothing provides compat-openssl11 needed by ncpa-2.4.0-1.el9.x86_64
(try to add '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)"

When looking for compat-openssl11, I found the following bug report (https://bugzilla.redhat.com/show_bug.cgi?id=1947584) . I also tried to install the actual RPM from the centos repository (https://centos.pkgs.org/9-stream/centos ... 6.rpm.html) but that RPM stated that it was missing dependencies as well.

If other customers have not had this issue, then I can ask our Linux support team to look into this. This could be just an issue in our environment.
gormank
Posts: 1114
Joined: Tue Dec 02, 2014 12:00 pm

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by gormank »

Install compat-openssl11 with it's dependencies, then install ncpa.
jasonsanders
Posts: 1
Joined: Sat May 13, 2023 2:52 pm

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by jasonsanders »

gormank wrote: Tue Dec 27, 2022 4:41 pm Install compat-openssl11 with it's dependencies, then install ncpa.
hello
I was having the same error and after installing compat-openssl11 according to your instructions, now it's working. Thank you.
willie34
Posts: 5
Joined: Wed Jul 05, 2023 8:34 pm

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by willie34 »

jackl wrote: Tue Dec 27, 2022 11:24 am Hello and thank you for the reply.

My output for rpm -qa | grep compat-openssl11 shows nothing. If I try to install the agent via the recommended way of adding the repo (rpm -Uvh https://repo.nagios.com/nagios/9/nagios ... noarch.rpm) and using the yum install ncpa -y command, I get the following error.


" Problem: conflicting requests
- nothing provides compat-openssl11 needed by ncpa-2.4.0-1.el9.x86_64
(try to add '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)"

When looking for compat-openssl11, I found the following bug report (https://bugzilla.redhat.com/show_bug.cgi?id=1947584 travle ) . I also tried to install the actual RPM from the centos repository (https://centos.pkgs.org/9-stream/centos ... 6.rpm.html) but that RPM stated that it was missing dependencies as well.

If other customers have not had this issue, then I can ask our Linux support team to look into this. This could be just an issue in our environment.
I also have this problem and need help
Last edited by willie34 on Wed Sep 13, 2023 4:27 am, edited 2 times in total.
nehakakar
Posts: 9
Joined: Tue Jun 20, 2023 2:10 am

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by nehakakar »

Try this...

Reinstall compat-openssl11
```
rpm -qa | grep compat-openssl11
```
Now you can proceed with the installation of ncpa using the following command:
```
sudo yum install ncpa -y
```

By following these steps, you should be able to resolve the conflicting requests error and install ncpa-2.4.0.el9.x86_64.rpm successfully that I Hope so.
nicklesta
Posts: 5
Joined: Wed Jul 12, 2023 8:10 pm

Re: Error installing ncpa-2.4.0.el9.x86_64.rpm

Post by nicklesta »

Try this...backrooms

Reinstall compat-openssl11
```
rpm -qa | grep compat-openssl11
```
Now you can proceed with the installation of ncpa using the following command:
```
sudo yum install ncpa -y
```

By following these steps, you should be able to resolve the conflicting requests error and install ncpa-2.4.0.el9.x86_64.rpm successfully that I Hope so.
I tried in order of steps and it fixed the error. Thank you very much.
Locked