I can't use the Dashboard of Nagios Log Server

This support forum board is for support questions relating to Nagios Log Server, our solution for managing and monitoring critical log data.
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chiennguyen
Posts: 5
Joined: Mon Oct 23, 2023 2:13 am

I can't use the Dashboard of Nagios Log Server

Post by chiennguyen »

Welcome
i'm from Viet Nam
I have purchased and used the license. Software is good. But the server failed. I changed the server, activated the license but can't use the dashboard.
I bought license at the end of 2019, installed version 2.1.2. Please guide me to active and use the version 2.1.2 again
Thanks!
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kg2857
Posts: 237
Joined: Wed Apr 12, 2023 5:48 pm

Re: I can't use the Dashboard of Nagios Log Server

Post by kg2857 »

Looks like the license is expired as is expected since you said it's 4 years old.
chiennguyen
Posts: 5
Joined: Mon Oct 23, 2023 2:13 am

Re: I can't use the Dashboard of Nagios Log Server

Post by chiennguyen »

My license is perpetual.
My server has failed. i bought new server to install Nagios Log again.
I only use old version: 2.1.2 when 2019.
Please help me!
Thanks :)
kg2857
Posts: 237
Joined: Wed Apr 12, 2023 5:48 pm

Re: I can't use the Dashboard of Nagios Log Server

Post by kg2857 »

NLS needs internet access to check the license status. If you use a proxy check the admin page, proxy settings. I think the site is assets.nagios.com (or .org).
chiennguyen
Posts: 5
Joined: Mon Oct 23, 2023 2:13 am

Re: I can't use the Dashboard of Nagios Log Server

Post by chiennguyen »

Thanks!
I want to use the old version (perpetual license), but still must renew support and maintenance subscription. :oops:
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jsimon
Posts: 104
Joined: Wed Aug 23, 2023 11:27 am

Re: I can't use the Dashboard of Nagios Log Server

Post by jsimon »

Hi Chien,

It looks like you have found a way forward with this problem, but I wanted to check in with you and see if you need any further assistance.
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