Alerts show Status UNKNOWN

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Brad_Shows
Posts: 2
Joined: Thu May 26, 2022 2:25 am

Alerts show Status UNKNOWN

Post by Brad_Shows »

I am attempting to use alert in NNA, but when I set them up I get no status or an "UNKNOWN" like it is not properly working.

I am using a View so that I can monitor a specific IP address which is not the sFlow sender. My query for that IP shows data with no issue.
I am not sure what I am doing wrong here... Any help would be greatly appreciated.
Alerts_fail.jpg
Additionally, how can I monitor for a loss of traffic? I want to get an alert when the traffic is lower than normal. I need to know when the traffic drops only 5 mbps or more.
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Brad_Shows
Posts: 2
Joined: Thu May 26, 2022 2:25 am

Re: Alerts show Status UNKNOWN

Post by Brad_Shows »

Here is how the steps look for creating the alert.
Step1:
Alert-Step1.jpg
Step2:
Alert-Step2.jpg
Step3:
Alert-Step3.jpg
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swolf
Developer
Posts: 302
Joined: Tue Jun 06, 2017 9:48 am

Re: Alerts show Status UNKNOWN

Post by swolf »

Hi @Brad_Shows, thanks for reaching out.

I can see at least one bug in the screenshot you've shown (the "Round Trip Time" form entry shouldn't be showing for source/sourcegroup/view alerts) - I will try to reproduce this issue and see if we can get it patched in the next release. That may or may not be impacting your alerts.

As for your other question, I don't think there's currently a way to monitor for a change in traffic - just specific hard-coded thresholds.
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