New Install of the Latest Nagios XI, no web GUI

[jpaulsen]

Hello,

I did a fresh install of recently downloaded Nagios XI (2024R1). I used the OVA file installed on esxi 7, then started up the new VM and got the initial web GUI, set the timezone and password and got the "Installation complete" page, showing my username and password. I clicked the blue button labeled "Login to Nagios XI." That opened a new tab with a url of https://nagiosVM-IP-address/nagiosxi/ which spun a long time, then said "Unable to connect." httpd seems to be running, but I can't get nagios to open via web GUI. I can log on to the terminal and run commands.

I have the new Nagios VM and a Centos VM running on the same VLAN, same host, to eliminate potential network/firewall issues. I also tried to access the web GUI from my workstation on a separate VLAN, which did not work.

Got commands for me to run? Or questions/further troubleshooting?

(We have a service contract -- should I be reaching out by other means than this forum?)

TIA!
~jon

[jpaulsen]

I restarted the VM and most of the text scrolls too fast for me to see. It stops scrolling on the Network Manager service, so that appears to be struggling.

A couple lines before NM, it indicates it failed to start nagios.

nmap -T4 -A -v -Pn against the VMs IP address only shows tcp ports 22, 80 and 443 open.

Top output attached if this helps.

[jpaulsen]

After IDK how many installations of the latest ova, I've got the web GUI up. That's great, until I try to add a device. I've tried using three different wizards and all fail. Even the simplest wizard "generic network device," all I get is:

nagios-sick.png

Any ideas? Tips?

[jmichaelson]

Yes, given the complexity of this situation, I think opening a support ticket would be your best option. You've performed all the troubleshooting and diagnostics that I'd have you go through here.