Nagios Support Forum

I am receiving a 504 gateway and timeout page when trying to access the Snapshot and Maintenance page. I have tried the steps found in other timeout threads on adding

Timeout 600
RequestReadTimeout header=600,minrate=50
RequestReadTimeout body=600,minrate=50
<Proxy "unix:/run/php-fpm/www.sock|fcgi://localhost">
ProxySet timeout=600
</Proxy>

to the php.conf file and restarting the httpd service. That page still times out. Any suggestions?

Edit /var/www/html/nagioslogserver/application.config/config.php. around line 226, replace $config['log_threshold'] = 0; with $config['log_threshold'] = 1; The number can go all the way up to 4 per the comments above it, depending on how verbose you want the logging to be. Lets start with 1 for just error messages. The log files then will be in /var/www/html/nagioslogserver/applicaton/logs. You can scan them for errors when you're looking at that page, or post here for more help.

I'm having the same issue as well. However I tried to enable the logging as per previous comment but no log appeared.

JesseLambBDK wrote: ↑Thu Jan 25, 2024 2:26 pm I am receiving a 504 gateway and timeout page when trying to access the Snapshot and Maintenance page. I have tried the steps found in other timeout threads on adding

Timeout 600
RequestReadTimeout header=600,minrate=50
RequestReadTimeout body=600,minrate=50
<Proxy "unix:/run/php-fpm/www.sock|fcgi://localhost">
ProxySet timeout=600
</Proxy>

to the php.conf file and restarting the httpd service. That page still times out. Any suggestions?

A 504 here usually isn’t Apache, but PHP-FPM/PHP itself timing out. Try:

In php.ini: max_execution_time = 600

In php-fpm.conf/pool: request_terminate_timeout = 600s

Restart php-fpm + httpd.

Also check logs to see if the snapshot script is stuck or too heavy — might need to run it via CLI.

Hi,mp bhulekh
Thanks for sharing this information.

Hi,
I’m facing a gateway timeout error whenever I try to open the Snapshot and Maintenance page. Can this issue be checked and resolved?

Out of curiosity which version of Log Server are you all using?

Do you know (and you might have to take a guess or look at where the snapshots are stored), how many snapshots you have? Depending on the version of NLS you're using this may be the reason; there was a bug we fixed for this, and I'm trying to find where the fix was, but knowing the version you're on would help determine if that's even a possibility here.