Nagios Support Forum

Hi Team,


I would like to know the procedure / way to integrate nagios to Remedy ( Ticketing system), We already have a platform where Remedy is acting as Ticketing server. Hence wanted to integrate Nagios as well with Remedy.

All your valuable suggestions are welcome...


Thanks & Regards,


RG Anand Kumar

Anand Kumar,

What type of platform is remedy running on? Does Remedy support sending and receiving SNMP traps? It may also be worth checking with the BMC remedy folks on ways to integrate with Nagios or what APIs are available for scripting.

-Yancy

Hi Yancy,


Basically, Remedy runs on HPUX box, In the existing setup, we have XML Manager which sends the events to Remedy where it gets created as incident ticket.

Hence we are looking more from Nagios to send events which could be integrated with XML Manager and it will take care of Remedy.

Basically, Nagios should send events to XML manager ( is there a way / procedure to implement the same )


Thanks in advance for any valuable inputs.


Best Regards,

RG Anand Kumar

It sounds like you're going to have do something with event handlers. In depth info can be found for event handlers here:

http://nagios.sourceforge.net/docs/3_0/ ... dlers.html

But it sounds like you'll need to write a script that builds the proper XML for you, and then sends it to Remedy.