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not receiving email notifications

Posted: Wed Aug 08, 2012 7:33 pm
by benningtonr
I am not receiving the notifications via email for alerts i have set up.

Where would I find that setting?

Thank you

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 8:46 am
by lmiltchev

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 10:42 am
by benningtonr
Do I have to set notifications on all services, or just the hosts?

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 10:55 am
by lmiltchev
Didn't you set them when you run the wizard? How did you set your hosts/services? You can view/add/remove monitoring contacts via the CCM. Also, under "Host Detail" (Home Page) you can click on Configure->Reconfigure this host->Notifications->make your selections->Update. Same goes for services.

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 11:50 am
by benningtonr
but, i have to set each service, i did not do that when i set them up.
I just went through all my host, now i need to go through all the services. correct?

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 12:05 pm
by scottwilkerson
benningtonr wrote:I just went through all my host, now i need to go through all the services. correct?
Correct.

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 12:10 pm
by benningtonr
okay, thanks, i am going through now setting up specific services.

Thank you for all the guidance.

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 12:18 pm
by benningtonr
Do I have to specify notification options, IE. n, u, f, s etc......

Re: not receiving email notifications

Posted: Thu Aug 09, 2012 12:47 pm
by lmiltchev
Yes, these have to be set up. When you define them on a "service level" you are overriding the template. I am not sure what template you are using for this particular service... Also, each user can customize his/her notification preferences go going to: Configure->My Account Settings->Notification Preferences->Notification Types.