Nagios Support Forum

Can't figure this one out. One contact (service_center) isn't getting mail and XI says it's sending (second line) ...

Wed Aug 15 12:08:31 2012 SERVICE NOTIFICATION: thuff;psm-vnx01-cs;File Systems;CUSTOM (WARNING);xi_service_notification_handler;/automation (88% gt 85% warn threshold) -;Kyle Tucker;Test from within Nagios
Wed Aug 15 12:08:31 2012 SERVICE NOTIFICATION: service_center;psm-vnx01-cs;File Systems;CUSTOM (WARNING);xi_service_notification_handler;/automation (88% gt 85% warn threshold) -;Kyle Tucker;Test from within Nagios
Wed Aug 15 12:08:32 2012 SERVICE NOTIFICATION: ktucker;psm-vnx01-cs;File Systems;CUSTOM (WARNING);xi_service_notification_handler;/automation (88% gt 85% warn threshold) -;Kyle Tucker;Test from within Nagios

... but sendmail isn't logging it being sent. So where/why is isn't not being queued to sendmail? I can send to the address defined in the contact fine from command line.

Aug 15 12:08:34 psm-itmon sendmail[721]: q7FG8YaV000721: from=<[email protected]>, size=2217, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=psm-itmon.us-ourdomain.root.ourdomain.com [127.0.0.1]
Aug 15 12:08:34 psm-itmon sendmail[695]: q7FG8YHr000695: to=[email protected], ctladdr=[email protected] (500/100), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31972, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q7FG8YaV000721 Message accepted for delivery)
Aug 15 12:08:34 psm-itmon sendmail[664]: STARTTLS=client, relay=mail1.ourdomain.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Aug 15 12:08:34 psm-itmon sendmail[664]: q7FG8Yj7000589: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=121989, relay=mail1.ourdomain.com. [192.168.100.101], dsn=2.0.0, stat=Sent (+OK message queued for delivery.)
Aug 15 12:08:34 psm-itmon sendmail[794]: STARTTLS=client, relay=mail1.ourdomain.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Aug 15 12:08:34 psm-itmon sendmail[794]: q7FG8YaV000721: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=122217, relay=mail1.ourdomain.com. [192.168.100.101], dsn=2.0.0, stat=Sent (+OK message queued for delivery.)

Thanks.

can you verify that you have the correct email in Configure -> My Account Settings for this user. And that Configure -> My Account Settings -> Notification Methods had email selected.

This contact wasn't added as an XI user, just a contact and we've done this with many contacts. It's just a contact. Is that an incorrect operating mode for XI?

I added that email address as an XI user and bingo - it works. I guess I have some gaping holes in my notification configuration. Why isn't a contact good enough to receive email? It's insane to force is to create user accounts for each possible email-only recipient.

Can you see which "Host Command" and/or "Service Command" is listed for the contact in the core config manager? As in, find the Contact in the core config manager and see what is selected in the multi-select box for each of those. I believe it defaults to "xi_host_notification_handler" and "xi_service_notification_handler", but you could change it to some other event handler, like "notify_host_by_email" to get what I believe is the usual Nagios Core notifcation handler.

Well the original contact is gone now but it was using the xi_contact_generic template and it is using those handlers but I want to use those. I read the Users and Contacts document and it would seem I can have normal core contacts with XI users accounts.

Ok, here is the problem.

If you have a just a contact and not an XI user you cannot use the following they should use something like

Very good, lesson learned. Now I have many modifications to make.

Just to add to Scott's response... For more info on users and contacts in XI, please, review our documentation here.