Nagios Support Forum

I've upgraded my Nagios server to the 2011R3.2 version using the source installer. Following the upgrade, all performance graphs can't be displayed.
What could be the cause and how to sort it out?
Thanks

tail -20 /usr/local/nagios/var/npcd.log

[08-19-2012 23:18:55] NPCD: ERROR: Executed command exits with return code '7'
[08-19-2012 23:18:55] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//service-perfdata.1345411124'
[08-19-2012 23:21:56] NPCD: ERROR: Executed command exits with return code '7'
[08-19-2012 23:21:56] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//service-perfdata.1345411304'
[08-19-2012 23:23:56] NPCD: ERROR: Executed command exits with return code '7'
[08-19-2012 23:23:56] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//service-perfdata.1345411424'
[08-19-2012 23:26:55] NPCD: ERROR: Executed command exits with return code '7'
[08-19-2012 23:26:55] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//service-perfdata.1345411604'
[08-20-2012 00:00:01] NPCD: Caught Termination Signal - Hasta la vista... baby
[08-20-2012 00:00:01] NPCD: npcd Daemon (0.4.14) started with PID=30175
[08-20-2012 00:00:01] NPCD: Please have a look at 'npcd -V' to get license information
[08-20-2012 00:00:01] NPCD: HINT: load_threshold is enabled - ('10.000000')
[08-20-2012 02:01:07] NPCD: ERROR: Executed command exits with return code '7'
[08-20-2012 02:01:07] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//host-perfdata.1345420859'
[08-20-2012 02:02:01] NPCD: ERROR: Executed command exits with return code '7'
[08-20-2012 02:02:01] NPCD: ERROR: Command line was '/usr/local/nagios/libexec/process_perfdata.pl -n -b /usr/local/nagios/var/spool/perfdata//service-perfdata.1345420904'
[08-20-2012 06:00:01] NPCD: Caught Termination Signal - Hasta la vista... baby
[08-20-2012 06:00:01] NPCD: npcd Daemon (0.4.14) started with PID=27991
[08-20-2012 06:00:01] NPCD: Please have a look at 'npcd -V' to get license information
[08-20-2012 06:00:01] NPCD: HINT: load_threshold is enabled - ('10.000000')

tail -20 /usr/local/nagios/var/perfdata.log

2012-08-19 23:23:55 [30809] [0] *** Timeout while processing Host: "LTSAPP1" Service: "CPU_Stats"
2012-08-19 23:23:55 [30809] [0] *** process_perfdata.pl terminated on signal ALRM
2012-08-19 23:26:55 [3026] [0] *** TIMEOUT: Timeout after 5 secs. ***
2012-08-19 23:26:55 [3026] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2012-08-19 23:26:55 [3026] [0] *** TIMEOUT: Please check your npcd.cfg
2012-08-19 23:26:55 [3026] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1345411604-PID-3026 deleted
2012-08-19 23:26:55 [3026] [0] *** Timeout while processing Host: "HRAPPS1" Service: "Page_File_Usage"
2012-08-19 23:26:55 [3026] [0] *** process_perfdata.pl terminated on signal ALRM
2012-08-20 02:01:07 [19973] [0] *** TIMEOUT: Timeout after 5 secs. ***
2012-08-20 02:01:07 [19973] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2012-08-20 02:01:07 [19973] [0] *** TIMEOUT: Please check your npcd.cfg
2012-08-20 02:01:07 [19973] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//host-perfdata.1345420859-PID-19973 deleted
2012-08-20 02:01:07 [19973] [0] *** Timeout while processing Host: "KCEW-S07" Service: "_HOST_"
2012-08-20 02:01:07 [19973] [0] *** process_perfdata.pl terminated on signal ALRM
2012-08-20 02:02:01 [22060] [0] *** TIMEOUT: Timeout after 5 secs. ***
2012-08-20 02:02:01 [22060] [0] *** TIMEOUT: Deleting current file to avoid NPCD loops
2012-08-20 02:02:01 [22060] [0] *** TIMEOUT: Please check your npcd.cfg
2012-08-20 02:02:01 [22060] [0] *** TIMEOUT: /usr/local/nagios/var/spool/perfdata//service-perfdata.1345420904-PID-22060 deleted
2012-08-20 02:02:01 [22060] [0] *** Timeout while processing Host: "LPRAPP15" Service: "Swap_Usage"
2012-08-20 02:02:01 [22060] [0] *** process_perfdata.pl terminated on signal ALRM

We may have a backlog here, let modify the following file
/usr/local/nagios/etc/pnp/process_perfdata.cfg

Change the TIMEOUT to 15

See if new errors go away.

This hasn't changed anything, we're still unable to get performance graphs.

Lets run the following procedure as this may be permissions related

http://assets.nagios.com/downloads/nagi ... ios_XI.pdf

If it still doesn't work, please post back the output of

Fixing the permissions completed successfully, but didn't solve the issue.
Here is the output requested :

cat /etc/group | grep nag
nagios500:nagios,apache
nagcmd501:apache,nagios
nagioscmd504:nagios

What are the permissions on /usr/local/nagios/libexec/process_perfdata.pl?

What version of Nagios XI are you using?

ll /usr/local/nagios/libexec/process_perfdata.pl
-rwxr-xr-x 1 nagios nagios 42724 Aug 19 22:14 /usr/local/nagios/libexec/process_perfdata.pl

I've upgraded to 2011R3.2 version.
Does the upgrade require to redo the license activation process?

fao wrote: nagioscmd504:nagios

Do you know how this group got added? This isn't in a standard XI install.

Also can you show the output of the following: And can you attach your current /usr/local/nagios/etc/pnp/npcd.cfg

Thanks

I can't remember when/why group nagioscmd has been added. I took over Nagios administration from a colleague some months ago.

ls -ld /usr/local/nagios/var/spool/perfdata/
drwxr-xr-x 2 nagios nagios 5181440 Aug 21 16:33 /usr/local/nagios/var/spool/perfdata/

Run the following two commands and show us the output: