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Unable to create new Service Escalation

Posted: Wed Aug 22, 2012 2:40 pm
by QS1
Nagios XI 2011R1.7
CENTOS 5.7 32 BIT
VMWARE Image
KDE desktop

I've attached two screen shots that step through the creation of a Service Escalation within the CCR. My Services* selection is blank and when I select the notepad to the immediate right for available Serivces it displays Modify selection Contacts? Because the services area is blank I am not permitted to save the settings within the CCR

I've rebooted the nagios server but no luck..same outcome. I have no previously saved escalations but I know this did work correctly at some point. I have a screen shot from April 2012 I created for internal documentation that shows all entries applicable . No other updates or add-ons have been applied since then. Any ideas?

Re: Unable to create new Service Escalation

Posted: Wed Aug 22, 2012 4:18 pm
by lmiltchev
It seems like the "Services" field doesn't get populated, when a "Hostgroup" is selected. This may be associated with this bug:

http://tracker.nagios.com/view.php?id=185

We had a variety of escalations bug fixes since Nagios XI 2011R1.7. Please, review the changes here:

http://assets.nagios.com/downloads/nagi ... S-2011.TXT

I would recommend upgrading to the latest version of Nagios XI.

Re: Unable to create new Service Escalation

Posted: Thu Aug 23, 2012 7:51 am
by QS1
Thanks..will do