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Nagios/Service Now connection
Posted: Thu Sep 06, 2012 9:12 am
by jamespye
I am researching information on monitoring systems. One of our requirements is to have a monitoring system that will interface into The Service Now ticketing system.
http://www.servicenow.com/ Do you have any information on this subject in respect to Nagios?
Re: Nagios/Service Now connection
Posted: Thu Sep 06, 2012 11:30 am
by mguthrie
Nagios can interface with ticketing systems either by sending alerts to an email channel in the ticketing system, or by creating a global event handler, which does some sort of custom action every time there is a host or service state change.
http://assets.nagios.com/downloads/nagi ... ndlers.pdf