Nagios Support Forum

We were getting backup failure notifications on our local backups on our Nagios XI 2024R1.1.1 server. I increased the time to 60 minutes and it worked for awhile, but our backups now take around 80-90 minutes to complete (~18GB of data). I saw that the maximum time that it can be increased is up to 60 minutes without additional changes to other settings files, but I don't see any note about what else needs to be changed. Is there additional documentation regarding this? Thanks! Scott

While there might not be direct documentation, the configuration files themselves can offer clues. The backup process is likely controlled by a script or program. Look for lines related to timeouts or execution limits within the backup configuration files (often located in /usr/local/nagiosxi/etc/ or similar directories). Search for keywords like "timeout," "max_execution_time," or "script_timeout".

I changed the value in 'backup_timeout' in /usr/local/nagiosxi/html/config.inc.php to 7200 and it worked without additional configuration so I guess the previous comment regarding having to make the change elsewhere is no longer necessary. Please disregard. Thanks.