Nagios Support Forum

Hi!

I have an RPM installation of Nagios XI 2024R1.0.1 on RHEL 9 that I am attempting to upgrade using dnf update. On RHEL 7, before we migrated to RHEL 9, I used to do this all the time with no problems. But now, when I do it, it will start the process, and seemingly finish, but the product stays at 2024R1.0.1 on the web console. It has done this for both 1.1.3 and 1.1.4. It also did this for some version before this, but I can't remember the version number. It also asks for a password at some point, also - I'm not sure why it is doing that. I have posted the dnf transaction below.

I'd love if anyone had some ideas on what might be going on! Thanks so much.

Running transaction check
Transaction check succeeded.
Running transaction test
Transaction test succeeded.
Running transaction
Preparing : 1/1
Upgrading : chromium-common-126.0.6478.55-1.el9.x86_64 1/36
Upgrading : chromium-126.0.6478.55-1.el9.x86_64 2/36
Running scriptlet: chromium-126.0.6478.55-1.el9.x86_64 2/36
Upgrading : chromium-headless-126.0.6478.55-1.el9.x86_64 3/36
Upgrading : nagiosxi-wmic-2024R1.1.4-1.el9.x86_64 4/36
Running scriptlet: nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64 5/36
Upgrading : nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64 5/36
Running scriptlet: nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64 5/36
Failed to enable unit: Unit file shellinaboxd.service does not exist.
warning: %post(nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64) scriptlet failed, exit status 1

Error in POSTIN scriptlet in rpm package nagiosxi-shellinabox
Running scriptlet: nagiosxi-pnp-2024R1.1.4-1.el9.x86_64 6/36
Upgrading : nagiosxi-pnp-2024R1.1.4-1.el9.x86_64 6/36
Running scriptlet: nagiosxi-pnp-2024R1.1.4-1.el9.x86_64 6/36
Upgrading : nagiosxi-phantomjs-2024R1.1.4-1.el9.x86_64 7/36
Running scriptlet: nagiosxi-nxti-2024R1.1.4-1.el9.x86_64 8/36
Upgrading : nagiosxi-nxti-2024R1.1.4-1.el9.x86_64 8/36
Running scriptlet: nagiosxi-nxti-2024R1.1.4-1.el9.x86_64 8/36
Running scriptlet: nagiosxi-nsca-2024R1.1.4-1.el9.x86_64 9/36
Upgrading : nagiosxi-nsca-2024R1.1.4-1.el9.x86_64 9/36
Running scriptlet: nagiosxi-nsca-2024R1.1.4-1.el9.x86_64 9/36
Running scriptlet: nagiosxi-nrpe-2024R1.1.4-1.el9.x86_64 10/36
Upgrading : nagiosxi-nrpe-2024R1.1.4-1.el9.x86_64 10/36
Running scriptlet: nagiosxi-nrpe-2024R1.1.4-1.el9.x86_64 10/36
Running scriptlet: nagiosxi-nrds-2024R1.1.4-1.el9.x86_64 11/36
Upgrading : nagiosxi-nrds-2024R1.1.4-1.el9.x86_64 11/36
Running scriptlet: nagiosxi-nrds-2024R1.1.4-1.el9.x86_64 11/36
Running scriptlet: nagiosxi-ndoutils-2024R1.1.4-1.el9.x86_64 12/36
Upgrading : nagiosxi-ndoutils-2024R1.1.4-1.el9.x86_64 12/36
Running scriptlet: nagiosxi-ndoutils-2024R1.1.4-1.el9.x86_64 12/36
Upgrading : nagiosxi-nagvis-2024R1.1.4-1.el9.x86_64 13/36
Running scriptlet: nagiosxi-nagiosplugins-2024R1.1.4-1.el9.x86_64 14/36
Upgrading : nagiosxi-nagiosplugins-2024R1.1.4-1.el9.x86_64 14/36
Running scriptlet: nagiosxi-nagiosplugins-2024R1.1.4-1.el9.x86_64 14/36
Running scriptlet: nagiosxi-nagioscore-2024R1.1.4-1.el9.x86_64 15/36
Upgrading : nagiosxi-nagioscore-2024R1.1.4-1.el9.x86_64 15/36
warning: /usr/local/nagios/etc/nagios.cfg created as /usr/local/nagios/etc/nagios.cfg.rpmnew

Running scriptlet: nagiosxi-nagioscore-2024R1.1.4-1.el9.x86_64 15/36
Running scriptlet: nagiosxi-mrtg-2024R1.1.4-1.el9.x86_64 16/36
Upgrading : nagiosxi-mrtg-2024R1.1.4-1.el9.x86_64 16/36
Running scriptlet: nagiosxi-mrtg-2024R1.1.4-1.el9.x86_64 16/36
Running scriptlet: nagiosxi-2024R1.1.4-1.el9.x86_64 17/36
Upgrading : nagiosxi-2024R1.1.4-1.el9.x86_64 17/36
Running scriptlet: nagiosxi-2024R1.1.4-1.el9.x86_64 17/36
Enter password:
Upgrading : highway-1.2.0-2.el9.x86_64 18/36
Cleanup : nagiosxi-2024R1.1.3-1.el9.x86_64 19/36
Cleanup : nagiosxi-mrtg-2024R1.1.3-1.el9.x86_64 20/36
Cleanup : nagiosxi-nagioscore-2024R1.1.3-1.el9.x86_64 21/36
Cleanup : nagiosxi-nagiosplugins-2024R1.1.3-1.el9.x86_64 22/36
Cleanup : nagiosxi-nagvis-2024R1.1.3-1.el9.x86_64 23/36
Cleanup : nagiosxi-ndoutils-2024R1.1.3-1.el9.x86_64 24/36
Cleanup : nagiosxi-nrds-2024R1.1.3-1.el9.x86_64 25/36
Cleanup : nagiosxi-nrpe-2024R1.1.3-1.el9.x86_64 26/36
Cleanup : nagiosxi-nsca-2024R1.1.3-1.el9.x86_64 27/36
Running scriptlet: nagiosxi-nxti-2024R1.1.3-1.el9.x86_64 28/36
Cleanup : nagiosxi-nxti-2024R1.1.3-1.el9.x86_64 28/36
Running scriptlet: nagiosxi-nxti-2024R1.1.3-1.el9.x86_64 28/36
Cleanup : nagiosxi-phantomjs-2024R1.1.3-1.el9.x86_64 29/36
Cleanup : nagiosxi-pnp-2024R1.1.3-1.el9.x86_64 30/36
Running scriptlet: nagiosxi-shellinabox-2024R1.1.3-1.el9.x86_64 31/36
Cleanup : nagiosxi-shellinabox-2024R1.1.3-1.el9.x86_64 31/36
Running scriptlet: nagiosxi-shellinabox-2024R1.1.3-1.el9.x86_64 31/36
Failed to set unit properties on shellinaboxd.service: Unit shellinaboxd.service not found.

Cleanup : nagiosxi-wmic-2024R1.1.3-1.el9.x86_64 32/36
Cleanup : chromium-125.0.6422.141-1.el9.x86_64 33/36
Cleanup : chromium-headless-125.0.6422.141-1.el9.x86_64 34/36
Cleanup : chromium-common-125.0.6422.141-1.el9.x86_64 35/36
Cleanup : highway-1.1.0-1.el9.x86_64 36/36
Running scriptlet: highway-1.1.0-1.el9.x86_64 36/36
Verifying : nagiosxi-2024R1.1.4-1.el9.x86_64 1/36
Verifying : nagiosxi-2024R1.1.3-1.el9.x86_64 2/36
Verifying : nagiosxi-mrtg-2024R1.1.4-1.el9.x86_64 3/36
Verifying : nagiosxi-mrtg-2024R1.1.3-1.el9.x86_64 4/36
Verifying : nagiosxi-nagioscore-2024R1.1.4-1.el9.x86_64 5/36
Verifying : nagiosxi-nagioscore-2024R1.1.3-1.el9.x86_64 6/36
Verifying : nagiosxi-nagiosplugins-2024R1.1.4-1.el9.x86_64 7/36
Verifying : nagiosxi-nagiosplugins-2024R1.1.3-1.el9.x86_64 8/36
Verifying : nagiosxi-nagvis-2024R1.1.4-1.el9.x86_64 9/36
Verifying : nagiosxi-nagvis-2024R1.1.3-1.el9.x86_64 10/36
Verifying : nagiosxi-ndoutils-2024R1.1.4-1.el9.x86_64 11/36
Verifying : nagiosxi-ndoutils-2024R1.1.3-1.el9.x86_64 12/36
Verifying : nagiosxi-nrds-2024R1.1.4-1.el9.x86_64 13/36
Verifying : nagiosxi-nrds-2024R1.1.3-1.el9.x86_64 14/36
Verifying : nagiosxi-nrpe-2024R1.1.4-1.el9.x86_64 15/36
Verifying : nagiosxi-nrpe-2024R1.1.3-1.el9.x86_64 16/36
Verifying : nagiosxi-nsca-2024R1.1.4-1.el9.x86_64 17/36
Verifying : nagiosxi-nsca-2024R1.1.3-1.el9.x86_64 18/36
Verifying : nagiosxi-nxti-2024R1.1.4-1.el9.x86_64 19/36
Verifying : nagiosxi-nxti-2024R1.1.3-1.el9.x86_64 20/36
Verifying : nagiosxi-phantomjs-2024R1.1.4-1.el9.x86_64 21/36
Verifying : nagiosxi-phantomjs-2024R1.1.3-1.el9.x86_64 22/36
Verifying : nagiosxi-pnp-2024R1.1.4-1.el9.x86_64 23/36
Verifying : nagiosxi-pnp-2024R1.1.3-1.el9.x86_64 24/36
Verifying : nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64 25/36
Verifying : nagiosxi-shellinabox-2024R1.1.3-1.el9.x86_64 26/36
Verifying : nagiosxi-wmic-2024R1.1.4-1.el9.x86_64 27/36
Verifying : nagiosxi-wmic-2024R1.1.3-1.el9.x86_64 28/36
Verifying : chromium-126.0.6478.55-1.el9.x86_64 29/36
Verifying : chromium-125.0.6422.141-1.el9.x86_64 30/36
Verifying : chromium-common-126.0.6478.55-1.el9.x86_64 31/36
Verifying : chromium-common-125.0.6422.141-1.el9.x86_64 32/36
Verifying : chromium-headless-126.0.6478.55-1.el9.x86_64 33/36
Verifying : chromium-headless-125.0.6422.141-1.el9.x86_64 34/36
Verifying : highway-1.2.0-2.el9.x86_64 35/36
Verifying : highway-1.1.0-1.el9.x86_64 36/36
Installed products updated.

Upgraded:
chromium-126.0.6478.55-1.el9.x86_64 chromium-common-126.0.6478.55-1.el9.x86_64
chromium-headless-126.0.6478.55-1.el9.x86_64 highway-1.2.0-2.el9.x86_64
nagiosxi-2024R1.1.4-1.el9.x86_64 nagiosxi-mrtg-2024R1.1.4-1.el9.x86_64
nagiosxi-nagioscore-2024R1.1.4-1.el9.x86_64 nagiosxi-nagiosplugins-2024R1.1.4-1.el9.x86_64
nagiosxi-nagvis-2024R1.1.4-1.el9.x86_64 nagiosxi-ndoutils-2024R1.1.4-1.el9.x86_64
nagiosxi-nrds-2024R1.1.4-1.el9.x86_64 nagiosxi-nrpe-2024R1.1.4-1.el9.x86_64
nagiosxi-nsca-2024R1.1.4-1.el9.x86_64 nagiosxi-nxti-2024R1.1.4-1.el9.x86_64
nagiosxi-phantomjs-2024R1.1.4-1.el9.x86_64 nagiosxi-pnp-2024R1.1.4-1.el9.x86_64
nagiosxi-shellinabox-2024R1.1.4-1.el9.x86_64 nagiosxi-wmic-2024R1.1.4-1.el9.x86_64

Complete!

Hi @tealisreal, thanks for reaching out.

Just so we are on the same page here, you are running on the command line?

Thanks for your reply!

I will admit, we run everything through Red Hat Satellite - where we have the repositories cached, those are checked every night.

I am running "sudo dnf update" on the system. I'm guessing yum would work the same way (we used to use that on RHEL 7).

Thanks again, if I can give anymore details please let me know.

Hmm... I just found this upgrade log. Maybe I'm missing that field being filled out.

Archive: sourceguardian/ixed4.lin.x86-64.zip
inflating: /usr/lib64/php/modules/ixed.8.0.lin
Sourceguardian extension found for PHP version 8.0
Sourceguardian extension already in php.ini
Redirecting to /bin/systemctl restart httpd.service
Warning: The unit file, source configuration file or drop-ins of httpd.service changed on disk. Run 'systemctl daemon-reload' to reload units.
PHP Warning: Undefined array key "REQUEST_METHOD" in /tmp/nagiosxi/nagiosxi/basedir/html/includes/utils.inc.php on line 315
Checking required prereqs...
Please wait...

error:0A00010B:SSL routines::wrong version number
Warning: Stored MySQL root password does not work.
Make sure the "mysqlpass" value in "/usr/local/nagiosxi/etc/xi-sys.cfg" and
"/usr/local/nagiosxi/var/xi-sys.cfg" is up to date and accurate.
Skipping updates to MySQL user permissions...

Hi Dustin (@tealisreal),

Sorry, I missed that you were using dnf. It should work the same as yum.

Would you please attach your complete XI upgrade.log, so we can do some troubleshooting?

Hi Dustin (@tealisreal),

On receiving feedback on the errors you were getting, it sounds like we need to have you get more in-depth support, please create a ticket at https://answerhub.nagios.com/support/s/, so they can help get this resolved.

Hi, thanks again for your help!

For the first issue, I was missing, what I presume, was the mysqlpass root password:
Make sure the "mysqlpass" value in "/usr/local/nagiosxi/etc/xi-sys.cfg" and
"/usr/local/nagiosxi/var/xi-sys.cfg" is up to date and accurate.

But now, I am having another issue... our system is offline, so it seems like I am getting some issues with network connectivity. Is there a workaround that continues to allow RPMs? Thanks again:

Archive: sourceguardian/ixed4.lin.x86-64.zip
inflating: /usr/lib64/php/modules/ixed.8.0.lin
Sourceguardian extension found for PHP version 8.0
Removing backup loader...
Sourceguardian extension already in php.ini
Redirecting to /bin/systemctl restart httpd.service
PHP Warning: Undefined array key "REQUEST_METHOD" in /tmp/nagiosxi/nagiosxi/basedir/html/includes/utils.inc.php on line 315
Checking required prereqs...
Please wait...

error:0A00010B:SSL routines::wrong version number
Saved password worked...
mysql: [Warning] Using a password on the command line interface can be insecure.
Setting log file permissions...
Updating XI config wizards...
INSTALL: Installing/updating XI wizards...
Backing up existing wizards to /tmp/xiwizards_backup...
Installing 'wizards/amazon_ec2.zip'
TMPNAME: EQa4K
Archive: /tmp/nagiosxi/subcomponents/xiwizards/wizards/amazon_ec2.zip
creating: amazon_ec2/
inflating: amazon_ec2/CHANGELOG.txt
inflating: amazon_ec2/amazon_ec2.inc.php
inflating: amazon_ec2/config.xml
creating: amazon_ec2/css/
inflating: amazon_ec2/css/main-dark.css
inflating: amazon_ec2/css/main.css
inflating: amazon_ec2/ec2.ajax.php
inflating: amazon_ec2/install.sh
creating: amazon_ec2/logos/
inflating: amazon_ec2/logos/ec2.png
creating: amazon_ec2/plugins/
inflating: amazon_ec2/plugins/check_ec2.py
creating: amazon_ec2/steps/
inflating: amazon_ec2/steps/step1.php
inflating: amazon_ec2/steps/step2.php
creating: amazon_ec2/templates/
inflating: amazon_ec2/templates/ec2.cfg
amazon_ec2
WIZARD NAME: amazon_ec2
CMD=grep register_configwizard /usr/local/nagiosxi/tmp/EQa4K/amazon_ec2/amazon_ec2.inc.php | wc -l
1
OUT=1
Wizard looks ok...
CMD: cp -rf /usr/local/nagiosxi/tmp/EQa4K/amazon_ec2 /usr/local/nagiosxi/html/includes/configwizards/
CMD: rm -rf /usr/local/nagiosxi/tmp/EQa4K
CHECKING FOR PREINSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/preinstall.sh'...
PREINSTALL SCRIPT DOES NOT EXIST.
PROCESSING CONFIG FILE /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/config.xml
LOGO:
LOGO ATTRIBUTE filename => ec2.png
CHECKING FOR DIRECTORY: /usr/local/nagiosxi/html/includes/components/nagioscore/ui/images/logos//
COPYING LOGO: /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/logos//ec2.png
TO: /usr/local/nagiosxi/html/includes/components/nagioscore/ui/images/logos//ec2.png
PLUGIN:
PLUGIN ATTRIBUTE filename => check_ec2.py
COPYING PLUGIN: /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/plugins/check_ec2.py
TO: /usr/local/nagios/libexec/check_ec2.py
TEMPLATE:
TEMPLATE ATTRIBUTE filename => ec2.cfg
COPYING TEMPLATE: /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/templates/ec2.cfg
TO: /usr/local/nagios/etc/import/configwizard-ec2.cfg
SKIPPING NAGIOS CORE RESTART...
CHECKING FOR INSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/install.sh'...
RUNNING INSTALL SCRIPT...
Traceback (most recent call last):
File "<string>", line 1, in <module>
ModuleNotFoundError: No module named 'boto3'
WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f31cb094730>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/
WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f31cb094b20>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/
WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f31cb094b50>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/
WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f31cb094a60>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/
WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f31cb094550>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/
ERROR: Could not find a version that satisfies the requirement boto3 (from versions: none)
ERROR: No matching distribution found for boto3
INSTALL SCRIPT FINISHED. RESULT='1'
CMD: . /usr/local/nagiosxi/var/xi-sys.cfg && chown -R $nagiosuser /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2


Done!
Installing 'wizards/amazon_s3.zip'
TMPNAME: Od2EH
Archive: /tmp/nagiosxi/subcomponents/xiwizards/wizards/amazon_s3.zip
creating: amazon_s3/
inflating: amazon_s3/CHANGELOG.txt
inflating: amazon_s3/amazon_s3.inc.php
inflating: amazon_s3/config.xml
creating: amazon_s3/css/
inflating: amazon_s3/css/main-dark.css
inflating: amazon_s3/css/main.css
inflating: amazon_s3/install.sh
creating: amazon_s3/logos/
inflating: amazon_s3/logos/s3.png
creating: amazon_s3/plugins/
inflating: amazon_s3/plugins/check_s3.py
inflating: amazon_s3/s3.ajax.php
creating: amazon_s3/steps/
inflating: amazon_s3/steps/step1.php
inflating: amazon_s3/steps/step2.php
creating: amazon_s3/templates/
inflating: amazon_s3/templates/s3.cfg
amazon_s3
WIZARD NAME: amazon_s3
CMD=grep register_configwizard /usr/local/nagiosxi/tmp/Od2EH/amazon_s3/amazon_s3.inc.php | wc -l
1
OUT=1
Wizard looks ok...
CMD: cp -rf /usr/local/nagiosxi/tmp/Od2EH/amazon_s3 /usr/local/nagiosxi/html/includes/configwizards/
CMD: rm -rf /usr/local/nagiosxi/tmp/Od2EH
CHECKING FOR PREINSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/amazon_s3/preinstall.sh'...
PREINSTALL SCRIPT DOES NOT EXIST.
PROCESSING CONFIG FILE /usr/local/nagiosxi/html/includes/configwizards/amazon_s3/config.xml
LOGO:
LOGO ATTRIBUTE filename => s3.png
CHECKING FOR DIRECTORY: /usr/local/nagiosxi/html/includes/components/nagioscore/ui/images/logos//
COPYING LOGO: /usr/local/nagiosxi/html/includes/configwizards/amazon_s3/logos//s3.png
TO: /usr/local/nagiosxi/html/includes/components/nagioscore/ui/images/logos//s3.png
PLUGIN:
PLUGIN ATTRIBUTE filename => check_s3.py
COPYING PLUGIN: /usr/local/nagiosxi/html/includes/configwizards/amazon_s3/plugins/check_s3.py
TO: /usr/local/nagios/libexec/check_s3.py
TEMPLATE:
TEMPLATE ATTRIBUTE filename => s3.cfg
COPYING TEMPLATE: /usr/local/nagiosxi/html/includes/configwizards/amazon_s3/templates/s3.cfg
TO: /usr/local/nagios/etc/import/configwizard-s3.cfg
SKIPPING NAGIOS CORE RESTART...
CHECKING FOR INSTALL SCRIPT '/usr/local/nagiosxi/html/includes/configwizards/amazon_s3/install.sh'...
RUNNING INSTALL SCRIPT...
Traceback (most recent call last):
File "<string>", line 1, in <module>
ModuleNotFoundError: No module named 'boto3'
WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7fdc6a992730>: Failed to establish a new connection: [Errno 101] Network is unreachable')': /simple/boto3/

At least in my situation, on an offline VLAN'ed system, I found what I think is a workaround... at least Running scriptlet: nagiosxi-2024R1.1.4-1.el9.x86_64 did not stick this time at at the AWS boto3 portion.

I downloaded the latest versions of boto3 and it's dependencies from pypi into the same folder (the whls). Then ran pip install on them after running sudo su (so they install to the system site-packages):

pip install s3transfer-0.10.1-py3-none-any.whl jmespath-1.0.1-py3-none-any.whl botocore-1.34.127-py3-none-any.whl boto3-1.34.127-py3-none-any.whl

Then dnf update.

Nagios XI is now at Nagios XI 2024R1.1.4 on the web console.

I'll probably have issues in the future, but I'm guessing I'll need to allow whatever URL pip downloads whl files from in the future. I'm also hoping that the system site-packages is OK...

If the versions of pip packages change, then unfortunately most likely you'll hit this again in the future.

Thanks jmichaelson, I appreciate the confirmation. At some point, I'll seek approval to poke a hole in the firewall to get to the necessary URL.

Thanks to you both for your help!