Nagios Support Forum

Hi all,
From 2 or 3 update I cannot do it directly with Nagios XI webUI, the update button isn't available
Each time I use cli directly in RHEL.
Do you know how I can fix my issue?
please have a look on my screenshot.
I think it's an issue in db, but ...

Thank you so much bye advance

Thanks for reaching out @speynaud,

Just to clarify, do you mean that whenever you click the "Upgrade to Latest Version" button then nothing happens? Do you get any errors shown to you?

Hi, in fact webui found update as you can see in screenshot but I cannot clilc on green button "Upgrade to latest Version" it's blurred, not available.

My own solution is to use command line to update ...

I have had to update via the CLI for the past several versions myself.

Hi @JohnFli,

Are you seeing the exact same issues that @speynaud is reporting for your need to update via the CLI? If not, can you describe your issues so we can diagnose and address them?

So I don't update to 2024R1.3 waiting for an idea to test and try to fix it.
Thank you so much for your help.

speynaud,

The only things I can think of that would disable that button are if you have your XI behind a proxy, or if you installed XI with an RPM. Are either of these the case? If they are, you need to update via command line with the corresponding upgrade process (e.g. RPM upgrade if you installed via RPM).

Best Regards,

Cory Norell

Hi,
you are right VM is behind a proxy, but my config is ok because webui can see update.
to install I used quick method cli : curl https://assets.nagios.com/downloads/nagiosxi/install.sh | sh

I thnik I will create a ticket to nagios xi support.

Hi, I created a ticket for my issue and support check it's proxy issue, if proxy check up date ok but not possible to upgrade nagios from webui, if no profy we can upgrade nagios with webui.
So I just uncheck "Enable proxy for udate checks" in proxy config page, when I clicked on upgrade button all was ok (save process and upgrade to new version 2024R1.3)
Thank you for your help

speynaud wrote: ↑Wed Oct 23, 2024 3:16 am Hi, I created a ticket for my issue and support check it's proxy issue, if proxy check up date ok but not possible to upgrade nagios from webui, if no profy we can upgrade nagios with webui.
So I just uncheck "Enable proxy for udate checks" in proxy config page, when I clicked on upgrade button all was ok (save process and upgrade to new version 2024R1.3)
Thank you for your help

Glad you found a work around for you. Unfortunately like you found out and what people mentioned above, the web interface upgrades don't work for systems that were installed via rpm or that are behind a proxy. If your organization has XI behind a proxy for security reasons I would probably avoid turning it off to update via the web interface and just do it via CLI. Since it sounds like the issue has been figured out, am I ok to lock this thread?