Nagios Support Forum

I'm running XI on an Ubuntu 22.04 server and just downloaded and upgraded to version 2024R1.3.3 from 2024R1.3.1. The install seemed to run fine, no issues after having to install a chromium-browser package. Once the upgrade was complete, I lost the ability to see my maps that were created in NagVis. When I first attempted to open my maps, i received a permissions error to the following folders; usr/local/nagvis/var/tmpl/compile, usr/local/nagvis/var/tmpl/cache & usr/local/nagvis/var/. I opened up those permissions and now when I click the NagVis link from the main page, I get the following syntax.

Error (Error): Call to a member function errorInfo() on nullarray(1) { [0]=> array(2) { ["function"]=> string(15) "nagvisException" ["args"]=> array(1) { [0]=> object(Error)#13 (7) { ["message":protected]=> string(45) "Call to a member function errorInfo() on null" ["string":"Error":private]=> string(0) "" ["code":protected]=> int(0) ["file":protected]=> string(62) "/usr/local/nagvis/share/server/core/classes/CorePDOHandler.php" ["line":protected]=> int(370) ["trace":"Error":private]=> array(4) { [0]=> array(5) { ["file"]=> string(62) "/usr/local/nagvis/share/server/core/classes/CoreAuthModPDO.php" ["line"]=> int(62) ["function"]=> string(5) "error" ["class"]=> string(14) "CorePDOHandler" ["type"]=> string(2) "->" } [1]=> array(5) { ["file"]=> string(63) "/usr/local/nagvis/share/server/core/classes/CoreAuthHandler.php" ["line"]=> int(47) ["function"]=> string(11) "__construct" ["class"]=> string(14) "CoreAuthModPDO" ["type"]=> string(2) "->" } [2]=> array(5) { ["file"]=> string(55) "/usr/local/nagvis/share/server/core/functions/index.php" ["line"]=> int(44) ["function"]=> string(11) "__construct" ["class"]=> string(15) "CoreAuthHandler" ["type"]=> string(2) "->" } [3]=> array(4) { ["file"]=> string(52) "/usr/local/nagvis/share/frontend/nagvis-js/index.php" ["line"]=> int(53) ["args"]=> array(1) { [0]=> string(55) "/usr/local/nagvis/share/server/core/functions/index.php" } ["function"]=> string(7) "require" } } ["previous":"Error":private]=> NULL } } } }

Hi @sawdusty,

Thanks for reaching out.

I was able to duplicate this error and created a ticket to get it fixed. When the fix is released, it will appear in the CHANGELOG with the tag [GL:XI#1490].

In the meantime, you can run the following to get NagVis to work.